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4th March 2015
staff training employees

5 Secrets To Making Staff Training Stick

Improving Your Business’s Performance Through People. Our sister company Customer Perceptions has been in the mystery shopping and consumer research business for 20 years. One of the […]
25th February 2015
Hospitality and Retail Product Knowledge

3 Key Moments in Transmitting Product Knowledge to Your Customers.

The importance of product knowledge is a feature of your customer service that it may be easy to overlook. We don’t think you should, and here’s […]
19th February 2015

5 Reasons Your Business Would Benefit From An LMS.

(And Why!) An LMS used to be a very significant investment for any business. It still is, but in recent years the scale of the investment […]
10th February 2015
Customer Comeback staff training

Making Your Customers Comeback Kings!

Most businesses spend a lot of time trying to attract new customers. Advertising, promotions, social media – you’re probably doing it all. It’s necessary, of course, […]