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Call Centre Management Upskilling


Call Centre Management Upskilling


Are you interested in improving your call centre management skillset? We can help.


We're a training company with more than 20 years' experience in delivering high-quality, results-focussed training content, and we've recently developed an effective and practical training course in call centre management.

Over the course of six weekly sessions, our programme will help you further develop the skills and competencies required to effectively manage a busy, modern call centre environment. The main areas we will cover are people, processes, technology and environment. The management of a call centre is the ability to hone these areas into a coherent shape to enable effective forward movement while managing to meet today's business and customer needs.

This course consists of 6 events (1 a week for 6 weeks), each lasting 2 3/4 hours and consisting of lecture and interactive debate, comparing and contrasting views and ideas about running a modern call centre. The course deals with four domains affecting the delivery of customer service: marketing, sales, account administration and technical support at a distance. There's more specific information on times and dates below.

Here at Optimum Results, we improve the performance of organisations through improving the performance of people, so we will provide you with the skills, perspectives and expertise you need to maximise the performance of your call centre.

We are dedicated to improving the business performance of our clients. Join us and you'll see how we accomplish that.

Our Professional Development Course Will Cover The Following Areas:


Further Details


The course will take place in our modern customised classroom space in The Business Centre, Blackthorn Business Park, Coe's Road, Dundalk, Co Louth (see map), starting the week beginning 14/09/2015.

Courses are available from either 14:00 to 16:45 or 18:00 to 20:45.

Contact us for information regarding cost, dates and availability.

We look forward to hearing from you.


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