Customer Perceptions is our sister company which specialises in providing our clients with customers’ insights through mystery shopping, customer satisfaction surveys and consultancy, using customers to measure the service they receive at each stage of their interaction with a business.
Insights from the customers perspective results in a greater understanding of customers that can be used to deliver a better level of customer service, and ultimately greater loyalty and higher sales.
Customer Perceptions Services
Recording mystery shopping gives an accurate picture of your customer engagement and what is going on within your business. The customer visits and calls are recorded and easily accessed via a link in the report that is specifically designed to capture the information you need. The output of these results is an invaluable training tool to improve the service you deliver, and the opportunity to enhance your engagement with customers.
The results of this research will allow you to evaluate and assess your competitor’s strengths and weaknesses. This information will give you a clearer understanding of the marketplace so that you can adjust your business strategy to meet changing conditions and ultimately to increase sales.
This is a fast and efficient method to get a clear understanding of what your customers’ opinions are on your product or recent changes you may have made to your business, and can be a cornerstone of your consumer engagement platform.
We have in excess of 5,500 shoppers/field researchers throughout Ireland who we can target specifically to complete these surveys so you obtain the relevant data to improve your business and increase sales.
By participating in a customer service course your staff will learn essential communication skills and develop confidence to handle difficult customer situations in a positive manner. This will allow them to create opportunities for the business and ensure that the best possible service is being delivered to your customers, to enhance your customer engagement and to increase sales.
Hours of Training