Course Overview

Every year people are killed and many more injured in fires at work. The financial consequences of fire can be equally devastating. This course is designed to help you to identify and reduce the risks from fire in the workplace.

Learning Objectives

At the end of this course participants will be able to:
• Gain a better understanding of fire
• Identify and report fire hazards in the workplace
• Recognise their role in fire prevention at work
• State what actions to take on discovering a fire
• React correctly to a fire alarm

Content

• Introduction
• What’s the Law?
• Fire Prevention
• Fire Detection & Warning
• Fire Extinguishers
• Emergency Escape & Fire Fighting
• Summary
• Assessment

Course Overview

This course is specifically designed for those who require a basis in First Aid. It is designed to assist participants in the treatment of minor accident/incident injuries and lifesaving skills. This is not a substitute for the in depth, practical and theoretical examination of the role/responsibilities of the first aider

Learning Objectives

At the end of this course participants will be able to: • Explain the steps to take if you come across an accident where first aid is required. • Know what to do with the casualty involved. • Have knowledge of situations involving heart attack, wounds, burns, epileptics, diabetics and asthmatics. • Understand the relevant legislation.

Content

• Introduction
• What is First Aid?
• Bite Wounds
• Bruises and Burns
• Choking
• Different Bleeding Wounds
• Electric Shock
• Nosebleed
• Puncture Wounds
• Stroke
• Heart Attack
• Assessment

Course Overview

This course is designed to provide the participants with the knowledge of their own responsibilities with regard to Health & Safety in the workplace.

Learning Objectives

At the end of this course participants will be able to:

• Explain the functions of the safety policy
• State both employer and employee legal duties
• Identify their responsibilities with regard to Health & Safety in the workplace
• Promote good safety practices

Content

• Health & Safety Authority
• Employers Duties
• Employees Duties
• First Aid
• Fire and Emergency Evacuation
• Safety with Electricity
• Control of Substances Hazardous to Health
• Drugs and Alcohol Policy
• Summary
• Assessment

Course Overview

This course is designed to provide the participants with knowledge and expertise on issues such as money laundering and terrorist financing. It will also provide a description of the procedures used when such activity is noticed and how to report it without ‘tipping off’.

Learning Objectives

On completion of this course the participants will be able to:

• Understand the key concepts of Anti Money laundering
• Know changes in legislation
• Identify risks to financial services institutions
• Recognise common types of suspicious transactions
• Factors which may give rise to suspicion

Content

• Introduction to Anti Money laundering & Combating Terrorist Financing
• Background of the legislation – Criminal Justice Acts 2010 & 2013
• Reporting suspicious activities
• Recognising suspicious activity
• Assessment

Course Overview

Slips, trips and falls are the second highest cause of workplace injuries. This course is designed to provide participants with the information needed to identify andevaluate the areas where Slips, Trips and Falls can occur in the workplace.

Learning Objectives

On completion of this course the participants will be able to:

• Understand key legislation & law
• Identify potential dangerswith level changes & stairs
• Carry out risk assessments
• Know employer duties related to Slips, Trips and Falls in the workplace

Content

• Introduction
• Legislation & Law
• Level changes & stairs
• Liquids & Cleaning
• Surfaces, mats & rugs
• Assessment

Course Overview

Manual Handling is about more than just lifting something heavy as lifting affects more than just your back. The course is designed to provide participants with the theoretical knowledge to conduct all manual handling activities in a manner that will prevent injury.

Learning Objectives

On completion of this course the participants will: • Know the relevant legislation • Understand anatomy and biomechanics • Learn the principles of manual handling

Content

• Introduction
• Employer Duties
• Anatomy and Biomechanics
• Principles of Manual Handling
• Assessment

Course Outline

The course covers what is expected of people who handle personal data which includes information on how to keep data safe, what to do if it is lost and how to handle access requests.

Learning Objectives

On completion of this course the participant will: • Gain knowledge on data protection acts & regulation • Know different types of data • Understand the rules associated with data protection • Become familiar with data protection systems • Learn client rights and data protection best practice

Content

• Data Protection Acts & Regulations
• Types of Data
• Rules of Data Protection
• Systems
• Client Rights and Data Protection Best Practice
• Assessment

Course Overview

This course provides your staff with the tools deliver high quality customer experience – achieved by constructing and maintaining effective relationships with every customer.

Learning Objectives

On completion of this course the participant will:

• Understand the basics of customer service
• Learn how to implement good customer service
• Understand first impressions
• Become familiar with consumer legislation

Content

• Introduction
• Customer Service Basics
• Implementing Good Customer Service
• First Impressions
• Consumer Legislation
• Assessment

Course Overview

Knives are potentially lethal weapons if put into the hands of someone who is not aware of the hazards associated with using them. This course is designed to equip participants with the skills to enable them to recognise the potential hazards associated with using knives in the workplace.

Learning Objectives

On completion of this course participants will:

• Be able to identify potential hazards
• Learn about knife selection
• Understand how to sharpen knives
• Become familiar with safe handling and carrying
• Learn Personal Protective Equipment (PPE)

Content

• Introduction
• Hazards
• Knife Selection
• Sharpening Knives
• Safe Handling & Carrying
• Personal Protective Equipment
• Assessment

Course Overview

The course is designed to deliver basic food safety skills required to staff before they handle food on any premises.

Learning Objectives

On completion of this course the participant will;

• Be familiar with Food Legislation
• Understand Food Contamination
• Adhere to Personal Hygiene standards
• Undertake cleaning and disinfection procedures

Content

• Introduction
• Food Legislation
• Food Contamination
• Personal Hygiene
• Cleaning and Disinfection
• Assessment