Management Development - Optimum ResultsOptimum Results

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Management Development

Management Development

Our suite of management development modules are designed to give your management team the skills and insight they need to maximise your business's performance. These modules include elements such as team leadership, first line management, conflict management and investigating complaints in the workplace. To see more detail about the training goals and content of our management development courses, simply click on any of the courses below. As with all our training programmes, any of these modules can be delivered to your employees individually or in any combination with modules from any of our other training categories.

Trainer Profile

All of our trainers are specialist consultants in their chosen field and are able to provide a vast amount of industry knowledge throughout the training experience. This elevates our courses a step above your standard off-the-shelf training course.

All trainers provided by Optimum Results fully comply with our ISO and HRE Quality Systems & Procedures. The criteria for the selection of trainers state that all trainers who work on Optimum Results programmes are:

  • Educated to at least third level in a business or management related discipline.
  • Have at least 5 years of relevant business management experience.
  • Hold a recognised, formal qualification in Training of Adults.
  • Have a demonstrable enthusiasm for the subject matter and have excellent communication skills.


Attendance Management

After this course you'll appreciate and understand the importance of absence management, identify and resolve absence and performance issues, deal with problems situations in a timely and effective manner. We'll also cover the key legislation that covers attendance management.


Conflict Management

This course is designed to improve the communication, listening and influencing skills of the participants, to introduce conflict management strategies for different situations, methods for handling difficult people and to explore methods of handling conflict and the concept of "co-operative power".

Programme Overview

  • Improve your communication skills including listening skills, influencing skills and persuasiveness.
  • Learn new conflict management strategies appropriate for different situations.
  • Learn new skills for handling difficult people.
  • Learn methods for handling conflict and the concept of “Co-operative Power”.
  • Become a better negotiator.

Conflict Management

  • Understanding your own approach to handling conflict
  • Understanding five conflict management strategies and when to use them.
  • Managing the ongoing situation.

Skills For Resolving Conflict

  • The win/win approach - a new model for a new state of mind.
  • Creating cooperative power - negotiation & mediation
  • Managing emotions.

First Line Management

In this course you'll learn the five key areas of management; self, people, customers, information and activities. You'll explore the concepts of strategic management thinking and learn how to analyse your business to set objectives and address key issues. You'll learn how to understand, create and develop KPIs as a business health check tool.

Prices - Typical Training Day:

Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in a one-day course with certificate of completion.

12-15 people - €75* per participant per day

*Not including room hire, training aids, travel expenses

Programme Overview

  • Understanding the five key areas of management.
  • Managing self, people, customers, information and activities.
  • Understanding the process of strategic management thinking.
  • Analyse your business and set objectives to address key issues.
  • Understand, create and develop KPIs as a business health check tool.
  • Understand how powerful an asset people and people management can be.

Programme Outline

Understanding Management

  • Company structure, culture and work methods
  • Impact of outer world on business and manager

Managing Self

  • Developing and organising self.
  • Managers Role and Responsibilities.

Managing People

  • Managing Teams
  • Development, motivation, discipline.
  • Effective delegation
  • Developing & Managing high performance teams

Managing Customers

  • Identifying Customer expectations.
  • Increasing Efficiency
  • Examining outputs and quality.

Managing Information

  • Problem Solving and Decision making
  • Recording, storing, retrieving information

Team Leadership

This course is designed to identify the role and responsibilities of a team leader and to identify the skills and requirements for the role. We also examine how to develop, manage and motivate a high performance team and set SMART departmental objectives, as well as how to evaluate the performance of a team and the individuals within it.

Prices - Typical Training Day:

Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in a one-day course with certificate of completion.

12-15 people - €75* per participant per day

*Not including room hire, training aids, travel expenses

Programme Outline Managing Self

  • Understanding The Role and Responsibilities of a Team Leader
  • Team Leading Skills
  • Effective Communication Skills
  • Manage Time and Meetings Effectively

Managing Teams

  • Motivate and manage team members
  • Delegate work effectively
  • Recruit the right people and understand important legislative requirements
  • Develop and manage a high performance team

Managing Performance

  • Plan and organise a team’s work load
  • Evaluate performance
  • Set SMART and departmental objectives
  • Appreciate the importance of training
  • in managing performance

Train The Trainer

This course explores the training model and the theories behind adult learning. It also helps participants to identify their own training style and choosing relevant content for a particular training session or group. It explores how best to use and present training materials, and importantly covers how to evaluate the effects of training.

Prices - Typical Training Day:

Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in two days with the certificate of completion.

12-15 people - €75* per participant per day

*Not including room hire, training aids, travel expenses

Programme Overview

  • The Training model and adult learning.
  • Identifying your own training style.
  • How to choose relevant training content.
  • How best to present training material.
  • How to evaluate the effects of training.

Programme Outline

The Training Model and Adult Learning

  • The training model
  • How to carry out job analysis
  • Training and quality,/li>
  • Adult learning, motivation and learning styles

Training Material Design and Development

  • Training material design
  • Writing and selecting material
  • Selecting training templates
  • Writing training policies and procedures
  • Tips for effective training

Delivery Techniques and Evaluation Methods.

  • Components of a learning event
  • Conducting a learning event
  • Creating a learning environment
  • Dealing with difficult participants
  • Evaluation and assessment methods

Performance Management

Participants will develop an understanding of best practice in performance management and the techniques to employ in delivering performance reviews. The course covers using employee development and effective goal setting to achieve organisational objectives and helps participants to develop soft skills such as assertiveness and active listening.

Prices - Typical Training Day:

Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in a one-day course with certificate of completion.

12-15 people - €75* per participant per day

*Not including room hire, training aids, travel expenses


Leadership Skills

This course is designed to develop the abilities of first line managers to effectively manage people, information, activities and resources. It also covers managing time effectively and focusing on key areas of business. Participants will also learn to manage high performance teams and design and deliver high quality presentations.. Leadership skills can be applied to any situation regarding to your professional as well as social aspects.

Prices - Typical Training Day:

Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in a one-day course with certificate of completion.

12-15 people - €75* per participant per day

*Not including room hire, training aids, travel expenses

Programme Overview

  • Develop the skills of first line managers to effectively manage people, activities, information and resources.
  • Learn to manage time effectively and focus on key areas of work life.
  • Enhance your understanding f different management and leadership styles.
  • Learn to develop and manage high performance teams.
  • Become proficient in designing and delivering effective presentations.

Programme Outline

First Line Management and Supervisory Skills

  • Managers role and responsibilities
  • Techniques for effective delegation
  • Effective communication
  • Problem solving and decision making

Time Management

  • High value vs low value activities
  • Establishing goals and objectives
  • Assertiveness
  • Managing meetings and the work environment
  • Learning to say “no”

Effective Leadership Skills

  • Defining your role
  • Developing an effective leadership style
  • Management and Leadership styles
  • Developing your team
  • Effective Presentation & Communication

    • The importance of preparation
    • Elements of an effective presentation
    • Voice, posture, eye contact
    • Body language
    • Effective use of equipment

    Investigating Complaints In The Workplace

    This course is designed to teach participants best practice in openly discussing the issues and procedures around the investigation of workplace complaints. It also works to familiarise participants with best practice regarding the conducting of workplace investigations, including disciplinary policies and the importance of fair procedure.

    Prices - Typical Training Day:

    Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in a one-day course with certificate of completion.

    12-15 people - €75* per participant per day

    *Not including room hire, training aids, travel expenses


    Project Management Course


    The project management is the discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria. This project management course is designed to equip participants to establish a context for project management within their organisation. It covers the analysis and planning of projects in an effective and consistent fashion, the creation, structuring and organising of projects using project management tools, and also how to recognise the importance of teamwork in project management.

    Prices - Typical Training Day:

    Prior to the training day our consultants will meet with you FREE of charge to discuss the specific requirements of your organisation. Training topics are covered in a one-day course with certificate of completion. We can tailor the above introduction to sales training to meet your exact training requirements. Get a tailored training for your introduction to sales training today. Course: €60 per user per year.
    *Not including room hire, training aids, travel expense

    Programme Overview

    Welcome to our elearning series on Project Management. This series will take a “general overview” approach to Project Management. The course will provide your employees with the required upskilling to complete a project with confidence. The course contains 10 micro elearning modules covering the topics of:
    •Establish a context for project management within your organisation
    •Analyse and plan projects in an effective and consistent fashion.
    •Create, structure and organise projects using project management tools.
    •Recognise the importance of teamwork in project management.

    Programme Outline

    • What is a Project
    • The Project Charter
    • Estimating Timelines
    • Negotiating
    • Communications
    • Measuring and Tracking
    • Handling Change
    • Preparing for People Problems
    • Managing a Project Manager
    • Completing the Project Regards,
    • Change Context -defining what constitutes a project and what constitutes project management/explain the implications of and the totality of requirements for specific projects.
    • Project Management Fundamentals -criteria for selecting a specific strategy/defining success criteria for projects.
    • Risk and Quality Management- identify, analyse and classify risk / developing risk plans and managing risk strategies.
    • Change and configuration management.
    • Managing people-defining competencies required for a project/motivating and managing a team.
    • Initial planning for projects
    • Project mentoring and control
    • Managing contracts for project

    IGNITE - Line & Middle Management Development Programme

    IGNITE is an adaptable training programme to build the knowledge, skills, confidence and abilities of your middle & line managers. It is extremely flexible, allowing you to parcel together training elements that will best suit your business, agree with us concrete, measurable objectives, and decide the method of delivery you feel will be most effective.


    GDPR - General Data Protection Regulation

    Utilising Data Protection expert consultants & advisers, our programme strives to make a challenging journey as simple and cost effective as possible.


    Time: 3.5 hours
    Training Expert: Clare Copas

    Aim:

    The aim of this workshop is to create an awareness of the implications and effects of the EU General Data Protection Regulation which legislation is enforced on 25th May 2018.


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