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X-WR-CALNAME:Optimum Results
X-ORIGINAL-URL:https://optimumresults.ie
X-WR-CALDESC:Events for Optimum Results
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DTSTART:20260329T010000
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DTSTART;TZID=Europe/Paris:20261028T093000
DTEND;TZID=Europe/Paris:20261028T123000
DTSTAMP:20261010T231835
CREATED:20260701T090212Z
LAST-MODIFIED:20261005T113529Z
UID:27726-1793179800-1793190600@optimumresults.ie
SUMMARY:Customer Service That Sells  9:30am - 12:30pm  €59
DESCRIPTION:Customer Service That Sells: Turning Customer Experience into Repeat Business\n  \nOur customer service sales training gives participants a practical framework to understand customer needs\, turn interest into buying decisions and create opportunities for repeat sales. \nThe course is delivered over one 3 hour session. \n  \nTurn customer conversations into sales opportunities.\nGive your team the confidence and communication skills to turn customer interest into buying decisions. \nThis practical programme from Optimum Results focuses on the commercial value of exceptional customer service: understanding what customers need\, building trust\, responding confidently and helping them take the next step towards a purchase. \nWhether participants handle enquiries\, recommend products or services\, or support existing customers\, the course helps them recognise how their everyday interactions can influence sales. The aim is to strengthen their ability to secure business through clear\, helpful and persuasive customer conversations. \n  \nOverview\nCustomers need confidence in what they are buying and who they are buying from. Your team plays a key role in building that confidence. \nThis focused\, three-hour programme explores how effective listening\, clear communication and professional follow-up can help move a customer from initial interest towards a purchase. \nParticipants will develop a more commercially focused approach to customer service\, recognising opportunities to explain value\, address concerns and strengthen relationships that support both immediate sales and repeat business. \n  \nWhat your business stands to gain\n\nConvert more enquiries into sales: Help your team understand customer needs and provide the information and reassurance that support a buying decision.\nBuild confidence in sales conversations: Equip staff to discuss customer requirements and respond professionally to questions and concerns.\nCommunicate value more effectively: Help customers understand how your products or services meet their needs.\nStrengthen follow-up: Encourage clear next steps and consistent communication that keep sales opportunities moving.\nGenerate opportunities for repeat business: Build customer relationships that encourage further purchases and recommendations.\n\n  \nWhat you’ll gain from our Customer Service Sales Training\nBy the end of the programme\, participants will be better equipped to: \n\nRecognise sales opportunities within everyday customer interactions\, understanding how their approach can influence a purchase.\nIdentify what matters to the customer through active listening and clear questions.\nCommunicate with confidence and purpose\, helping customers understand the value of the products or services available.\nBuild trust and buying confidence through professionalism\, empathy and responsiveness.\nRespond constructively to customer questions\, concerns and hesitation\, helping customers make informed decisions.\nSupport the next step towards a sale by managing expectations and providing clear\, helpful information.\nFollow up effectively\, maintaining engagement and taking ownership of the customer relationship.\nEncourage repeat business through consistent service and positive handling of customer feedback and complaints.\n\nThis customer service sales training uses practical examples from face-to-face\, telephone\, email and digital interactions\, helping participants apply the learning to their own roles. \n  \nWho should attend?\nThis programme is ideal for people whose customer interactions can influence sales\, including: \n\nSales and customer service teams.\nRetail\, reception and frontline staff.\nEmployees who handle enquiries\, bookings or customer accounts.\nBusiness owners\, managers and team leaders who want to strengthen their team’s commercial approach.\n\n  \nDelivery Method\nOnline Live Interactive Webinar. \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n  \nLooking for Company / Team – Wide Customer Service Sales Training?\nLooking for larger group training tailored to your organisation? Explore our Customer Service Programmes. To assess how your team handles customer interactions and sales opportunities\, discover Customer Perceptions’ Mystery Shopping Services. \n 
URL:https://optimumresults.ie/event/customer-service-that-sells/
LOCATION:Zoom
CATEGORIES:Individual course
ATTACH;FMTTYPE=image/png:https://optimumresults.ie/wp-content/uploads/2026/10/Customer-Service-that-Sells-Oct-28th.png
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
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