BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Optimum Results - ECPv5.16.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Optimum Results
X-ORIGINAL-URL:https://optimumresults.ie
X-WR-CALDESC:Events for Optimum Results
BEGIN:VTIMEZONE
TZID:Europe/Paris
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20260730T093000
DTEND;TZID=Europe/Paris:20260730T123000
DTSTAMP:20260721T113947
CREATED:20260701T090212Z
LAST-MODIFIED:20260714T083135Z
UID:27726-1785403800-1785414600@optimumresults.ie
SUMMARY:Delivering Exceptional Customer Service  9:30am - 12:30pm  €59
DESCRIPTION:Delivering Exceptional Customer Service: Turning Customer Experience into Repeat Business\n  \nThe participants will be provided with a practical framework to understand\, deliver and improve customer service standards across everyday business interactions. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThis is an introductory level programme for business owners\, managers\, team leaders and frontline staff who want to strengthen the quality and consistency of customer service within their organisation. \nCustomer expectations continue to rise\, and the quality of service delivered by a business can have a direct impact on customer satisfaction\, repeat business\, reputation and long-term growth. This course will introduce participants to the key principles of exceptional customer service and explain how small improvements in communication\, attitude\, responsiveness and follow-up can make a meaningful difference to the customer experience. \nThe programme is ideally suited for organisations that interact directly with customers\, clients\, service users or members of the public\, and want to build greater confidence and consistency across their teams. \nParticipants will gain a clear baseline understanding of what exceptional customer service looks like in practice and how they can contribute to a more positive\, professional and customer-focused experience. \n  \nWho Should Attend?\nBusiness owners who want to improve the quality of customer service across their organisation. \nManagers\, supervisors and team leaders who are responsible for setting standards and supporting customer-facing staff. \nFrontline employees who deal directly with customers\, clients\, service users or members of the public. \nHR\, operations\, administration\, sales\, reception and customer support staff who want to build confidence in handling customer interactions professionally and effectively. \nOrganisations that want to improve customer satisfaction\, strengthen service standards and create a more consistent customer experience. \n  \nLearning Outcomes\nThis short practical course will introduce learners to the core principles of exceptional customer service and the role that each employee plays in shaping the customer experience. Learners will explore what customers expect from businesses today and how service quality can influence trust\, loyalty and reputation. \nParticipants will gain an understanding of the importance of clear communication\, active listening\, professionalism\, empathy and responsiveness when dealing with customers. The course will also look at how to manage customer expectations and respond appropriately when issues\, complaints or difficult situations arise. \nLearners will consider practical examples of customer service in everyday workplace settings\, including face-to-face\, telephone\, email and digital interactions. They will reflect on how tone\, language\, follow-up and consistency can affect how customers perceive the organisation. \nThe course will also outline simple steps individuals and teams can take to improve service delivery. This may include setting clear service standards\, improving internal communication\, identifying common customer pain points\, handling feedback constructively and taking ownership of the customer experience. \nBy the end of the session\, participants will have a stronger understanding of how to deliver a professional\, helpful and consistent customer service experience\, and how small changes in behaviour and communication can have a positive impact on customers and the wider organisation. \n  \nDelivery Method\nOnline Live Interactive Webinar \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n 
URL:https://optimumresults.ie/event/delivering-exceptional-customer-service/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
END:VCALENDAR