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X-WR-CALNAME:Optimum Results
X-ORIGINAL-URL:https://optimumresults.ie
X-WR-CALDESC:Events for Optimum Results
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DTSTART;VALUE=DATE:20260928
DTEND;VALUE=DATE:20260930
DTSTAMP:20261010T224523
CREATED:20260730T102801Z
LAST-MODIFIED:20261001T142531Z
UID:28123-1790553600-1790726399@optimumresults.ie
SUMMARY:Train The Trainer  €395
DESCRIPTION:  \nOverview\n Train the Trainer programme equips participants with the practical skills required to design and deliver engaging and effective training sessions within their organisation. Many organisations rely on internal subject matter experts to deliver learning\, however effective training delivery requires specific facilitation techniques to ensure knowledge transfer is clear\, structured and impactful. \nParticipants learn how to structure learning content\, engage participants and deliver training with confidence. The programme supports the development of internal training capability\, ensuring learning is consistent\, professional and aligned to organisational objectives. \n  \nWho Should Attend?\n\nInternal trainers responsible for delivering programmes\nManagers delivering team training\nSubject matter experts sharing knowledge internally\nStaff responsible for onboarding or upskilling colleagues\n\n  \nLearning Outcomes\n\nPrinciples of effective adult learning\nStructuring training sessions for clarity and impact\nSetting clear learning objectives\nEngaging participants throughout training delivery\nManaging group dynamics effectively\nCommunicating clearly and confidently\nUsing practical examples to support learning\nEncouraging participation and interaction\nHandling questions and challenges professionally\nAdapting delivery style to suit audience needs\nEvaluating training effectiveness\nSupporting knowledge retention\n\n  \nDelivery Method\nIn Person – Face-2-Face Training \nLocation – The Business Centre\, Dundalk\, Co. Louth \nCourse Duration\nTwo Day Training – 9:30am – 4:30pm\, with 30mins lunch. \nLunch and Refreshments Provided.
URL:https://optimumresults.ie/event/train-the-trainer/
LOCATION:The Business Centre\, Blackthorn Business Park\, Coe’s Road\,\, Dundalk\, Co. Louth\, A91 CX81\, Ireland
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261006T093000
DTEND;TZID=UTC:20261006T123000
DTSTAMP:20261010T224523
CREATED:20261001T143638Z
LAST-MODIFIED:20261001T143638Z
UID:28529-1791279000-1791289800@optimumresults.ie
SUMMARY:Keeping Your Team Motivated Through Christmas  9:30am - 12:30pm  €59  SOLD OUT!
DESCRIPTION:Keeping Your Team Motivated Through Christmas\n  \nOur training course helps managers maintain morale\, recognise effort and keep teams engaged throughout the busy and demanding festive season. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThe run-up to Christmas can be a demanding period for employees. Extra responsibilities\, changing routines and the push to finish the year strongly can affect team morale. \nThis Christmas team motivation course helps managers and supervisors support their people through these challenges. Participants will explore practical ways to recognise contributions\, strengthen communication and encourage employees to take ownership of their work. \nThe workshop focuses on everyday management behaviours that influence how people feel and perform. From noticing when someone is becoming disengaged to acknowledging a team’s achievements\, participants will learn how to build a more positive working environment through Christmas and into the new year. \n  \nWhat the Course Covers\n\nUnderstanding what motivates different people within a team.\nMaintaining engagement during demanding seasonal periods.\nRecognising effort and celebrating achievements meaningfully.\nCommunicating clearly and encouraging employee feedback.\nBuilding trust and encouraging ownership.\nIdentifying early signs of disengagement.\nCreating consistent habits that support morale and performance.\n\n  \nWho Should Attend?\nThis course is suitable for business owners\, managers\, supervisors and team leaders responsible for supporting employees and maintaining team performance. \nIt is also relevant to HR professionals who want to strengthen employee engagement and encourage a positive workplace culture. \n  \nLearning Outcomes\nBy the end of the workshop\, participants will be better equipped to: \n\nRecognise individual motivation needs within their teams.\nUse practical approaches to acknowledge effort and achievement.\nEncourage participation through clearer communication and feedback.\nAddress disengagement early and constructively.\nSupport a positive team culture throughout the festive season.\n\n  \nDelivery Method\nOnline Live Interactive Webinar. \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n  \nRegister Your Interest\nPrepare your managers to support a motivated\, engaged team this Christmas. \nContact Optimum Results to register your interest or discuss training for your organisation. Explore our wider training and development programmes to support your team’s continued development. \n  \n 
URL:https://optimumresults.ie/event/christmas-team-motivation/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261013T093000
DTEND;TZID=UTC:20261013T123000
DTSTAMP:20261010T224523
CREATED:20260930T124700Z
LAST-MODIFIED:20261001T142536Z
UID:28518-1791883800-1791894600@optimumresults.ie
SUMMARY:AI for SMEs: Practical Use & Compliance Made Easy  9:30am - 12:30pm  €59  SOLD OUT!
DESCRIPTION:The participants will be provided with a practical introduction to using AI tools to support everyday business tasks\, improve productivity and understand the importance of responsible and compliant AI use. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThis is an introductory level programme for SME owners\, managers\, team leaders and professionals who want to understand how artificial intelligence can be used practically\, safely and effectively in a business setting. \nAI is no longer a future concept. It is already changing how organisations plan\, communicate\, research\, create content\, organise work and make decisions. However\, many businesses are still unsure where to start\, how to use AI tools properly\, and how to manage the risks that come with using them. \nThis course will introduce participants to practical\, low-risk ways AI can support everyday work. This may include writing\, communication\, research\, planning\, productivity\, organisation\, decision-making and improving the quality and consistency of business outputs. \nThe programme is ideally suited for SMEs and organisations that want to build confidence in using AI\, improve efficiency across teams\, and prepare for responsible AI adoption as expectations around compliance and governance continue to develop. \nParticipants will gain a clear baseline understanding of how AI can be used as a practical support tool within the workplace\, while also considering data sensitivity\, human oversight\, responsible use and the importance of understanding the EU AI Act \n  \nWho Should Attend?\nBusiness owners who want to understand how AI can improve productivity\, efficiency and everyday business operations. \nManagers and team leaders who are responsible for supporting staff\, improving workflows and guiding the appropriate use of AI tools. \nProfessionals who want to build practical\, real-world AI skills for writing\, communication\, research\, planning and productivity. \nTeams that want to improve consistency\, quality and efficiency in their day-to-day work. \nOrganisations that are beginning to use AI tools and want to better understand safe\, responsible and compliant AI adoption. \nAnyone who is new to AI and wants a practical introduction to how it can be used effectively in a business setting. \n  \nLearning Outcomes\nThis short practical course will introduce learners to the ways AI tools can be used to support everyday business activity. Learners will explore how AI can help reduce time spent on repetitive tasks such as drafting content\, preparing communications\, organising information\, researching topics\, planning work and supporting decision-making. \nParticipants will gain an understanding of how to write better prompts and how to guide AI tools to produce more useful\, relevant and accurate outputs. The course will also look at the importance of reviewing\, editing and refining AI-generated content before it is used in a business context. \nLearners will consider practical examples of AI use across common workplace tasks\, including writing emails\, improving documents\, generating ideas\, summarising information\, supporting research\, planning projects and improving internal communication. They will also explore how AI can help teams work more efficiently while maintaining quality and human judgement. \nThe course will outline key considerations for using AI safely and responsibly. This may include protecting sensitive information\, understanding where human oversight is needed\, checking accuracy\, setting clear expectations for staff\, and building awareness around AI governance and compliance. \nParticipants will also be introduced to the importance of the EU AI Act and why organisations need to prepare for responsible AI use. As regulation continues to develop\, businesses will face growing expectations around how AI is used\, managed and reviewed within the workplace. \nBy the end of the session\, participants will have a stronger understanding of how AI can support productivity\, how to use prompts more effectively\, and how to apply AI tools in a practical\, responsible and business-focused way. \n  \nDelivery Method\nOnline Live Interactive Webinar. \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n  \n 
URL:https://optimumresults.ie/event/ai-for-smes-practical-use-compliance-made-easy-930am-1230pm-e59-sold-out/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20261015T093000
DTEND;TZID=UTC:20261015T123000
DTSTAMP:20261010T224523
CREATED:20260930T124822Z
LAST-MODIFIED:20261001T142546Z
UID:28521-1792056600-1792067400@optimumresults.ie
SUMMARY:Time Management & Personal Effectiveness  9:30am - 12:30pm  €59  SOLD OUT!
DESCRIPTION:The participants will be provided with a practical introduction to time management and personal effectiveness\, with a focus on helping professionals prioritise work\, manage competing demands and improve productivity in a structured way. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThis is an introductory level programme for managers\, team leaders\, professionals and staff who want to improve how they manage their time\, organise their workload and maintain focus in a busy workplace setting. \nTime is one of the most valuable resources professionals manage. Strong time management is an essential skill that supports productivity\, consistency\, reduced pressure and better day-to-day performance. \nThis course will introduce participants to practical approaches for improving personal effectiveness at work. It will focus on identifying time challenges\, setting priorities\, planning workload\, managing interruptions\, improving focus and developing more structured work habits. \nThe programme is ideally suited for professionals who are balancing multiple responsibilities\, managing competing deadlines or looking to improve organisation\, focus and consistency in how they work. \nParticipants will gain a clear baseline understanding of how effective time management supports stronger productivity\, better decision-making\, reduced stress and improved personal performance. \n  \nWho Should Attend?\nManagers who are balancing multiple priorities\, responsibilities and deadlines. \nTeam leaders who are managing demanding workloads and supporting others to stay organised. \nProfessionals who want to improve productivity\, focus and personal effectiveness in their day-to-day work. \nStaff who want to become more organised\, manage distractions and develop stronger working habits. \nOrganisations that want to improve efficiency\, consistency and productivity across teams. \nAnyone who wants to manage their time more effectively and feel more in control of their workload. \n  \nLearning Outcomes\nThis short practical course will introduce learners to the key principles of time management and personal effectiveness in the workplace. Learners will explore how planning\, prioritisation\, focus and organisation can help improve performance and reduce daily pressure. \nParticipants will gain an understanding of how to identify common time challenges and inefficiencies\, manage competing priorities and plan workload more effectively. The course will also look at how to set realistic goals and deadlines\, organise tasks and balance short-term demands with longer-term priorities. \nLearners will consider practical techniques for improving focus and concentration\, managing interruptions and reducing distractions. They will also explore how structured work habits can support greater consistency\, better productivity and a more organised approach to daily responsibilities. \nThe course will outline simple steps professionals can take to improve personal effectiveness. This may include clarifying priorities\, planning work more intentionally\, breaking tasks into manageable steps\, reviewing progress and creating routines that support more efficient working. \nParticipants will also consider why time management matters now\, particularly as workloads increase\, deadlines become tighter and workplace distractions become more constant. Professionals who manage their time well are often better positioned to stay focused\, reduce stress and deliver more consistent results. \nBy the end of the session\, participants will have a stronger understanding of how to manage time more effectively\, how to prioritise work with greater confidence\, and how to develop practical habits that support improved productivity and personal effectiveness. \n  \nDelivery Method\nOnline Live Interactive Webinar. \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour.
URL:https://optimumresults.ie/event/time-management-personal-effectiveness-930am-1230pm-e59-sold-out/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20261028T093000
DTEND;TZID=Europe/Paris:20261028T123000
DTSTAMP:20261010T224523
CREATED:20260701T090212Z
LAST-MODIFIED:20261005T113529Z
UID:27726-1793179800-1793190600@optimumresults.ie
SUMMARY:Customer Service That Sells  9:30am - 12:30pm  €59
DESCRIPTION:Customer Service That Sells: Turning Customer Experience into Repeat Business\n  \nOur customer service sales training gives participants a practical framework to understand customer needs\, turn interest into buying decisions and create opportunities for repeat sales. \nThe course is delivered over one 3 hour session. \n  \nTurn customer conversations into sales opportunities.\nGive your team the confidence and communication skills to turn customer interest into buying decisions. \nThis practical programme from Optimum Results focuses on the commercial value of exceptional customer service: understanding what customers need\, building trust\, responding confidently and helping them take the next step towards a purchase. \nWhether participants handle enquiries\, recommend products or services\, or support existing customers\, the course helps them recognise how their everyday interactions can influence sales. The aim is to strengthen their ability to secure business through clear\, helpful and persuasive customer conversations. \n  \nOverview\nCustomers need confidence in what they are buying and who they are buying from. Your team plays a key role in building that confidence. \nThis focused\, three-hour programme explores how effective listening\, clear communication and professional follow-up can help move a customer from initial interest towards a purchase. \nParticipants will develop a more commercially focused approach to customer service\, recognising opportunities to explain value\, address concerns and strengthen relationships that support both immediate sales and repeat business. \n  \nWhat your business stands to gain\n\nConvert more enquiries into sales: Help your team understand customer needs and provide the information and reassurance that support a buying decision.\nBuild confidence in sales conversations: Equip staff to discuss customer requirements and respond professionally to questions and concerns.\nCommunicate value more effectively: Help customers understand how your products or services meet their needs.\nStrengthen follow-up: Encourage clear next steps and consistent communication that keep sales opportunities moving.\nGenerate opportunities for repeat business: Build customer relationships that encourage further purchases and recommendations.\n\n  \nWhat you’ll gain from our Customer Service Sales Training\nBy the end of the programme\, participants will be better equipped to: \n\nRecognise sales opportunities within everyday customer interactions\, understanding how their approach can influence a purchase.\nIdentify what matters to the customer through active listening and clear questions.\nCommunicate with confidence and purpose\, helping customers understand the value of the products or services available.\nBuild trust and buying confidence through professionalism\, empathy and responsiveness.\nRespond constructively to customer questions\, concerns and hesitation\, helping customers make informed decisions.\nSupport the next step towards a sale by managing expectations and providing clear\, helpful information.\nFollow up effectively\, maintaining engagement and taking ownership of the customer relationship.\nEncourage repeat business through consistent service and positive handling of customer feedback and complaints.\n\nThis customer service sales training uses practical examples from face-to-face\, telephone\, email and digital interactions\, helping participants apply the learning to their own roles. \n  \nWho should attend?\nThis programme is ideal for people whose customer interactions can influence sales\, including: \n\nSales and customer service teams.\nRetail\, reception and frontline staff.\nEmployees who handle enquiries\, bookings or customer accounts.\nBusiness owners\, managers and team leaders who want to strengthen their team’s commercial approach.\n\n  \nDelivery Method\nOnline Live Interactive Webinar. \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n  \nLooking for Company / Team – Wide Customer Service Sales Training?\nLooking for larger group training tailored to your organisation? Explore our Customer Service Programmes. To assess how your team handles customer interactions and sales opportunities\, discover Customer Perceptions’ Mystery Shopping Services. \n 
URL:https://optimumresults.ie/event/customer-service-that-sells/
LOCATION:Zoom
CATEGORIES:Individual course
ATTACH;FMTTYPE=image/png:https://optimumresults.ie/wp-content/uploads/2026/10/Customer-Service-that-Sells-Oct-28th.png
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
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