BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Optimum Results - ECPv5.16.2//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Optimum Results
X-ORIGINAL-URL:https://optimumresults.ie
X-WR-CALDESC:Events for Optimum Results
BEGIN:VTIMEZONE
TZID:Europe/Paris
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20261025T010000
END:STANDARD
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20260101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20260728T093000
DTEND;TZID=Europe/Paris:20260728T123000
DTSTAMP:20260824T000108
CREATED:20260629T121742Z
LAST-MODIFIED:20260723T080052Z
UID:27696-1785231000-1785241800@optimumresults.ie
SUMMARY:Using AI Safely in Your SME (EU AI Act)  9:30am - 12:30pm  €59  SOLD OUT!
DESCRIPTION:Using AI Safely in Your SME: What’s Safe\, What’s Risky and What Needs a Policy (EU AI Act)\n  \nThe participants will be provided with a practical introduction to AI compliance\, responsible AI use\, and the key workplace considerations arising with the EU AI Act. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThis is an introductory level programme for business owners\, managers and team leaders who want to  artificial intelligence can be used responsibly within the workplace. \nAs AI tools become more widely used across businesses\, organisations need to understand the risks\, responsibilities and practical steps involved in using AI safely and appropriately. This course will introduce participants to the key principles behind the EU AI Act and explain what responsible AI use means in a day-to-day business setting. \nThe programme is ideally suited for organisations that are beginning to use AI tools\, considering the introduction of AI into their operations\, or seeking to build greater awareness around compliance\, governance and responsible use. \nParticipants will gain a clear baseline understanding of the EU AI Act\, the importance of AI literacy\, and the practical actions businesses can take to support safer and more responsible AI adoption. \n  \nWho Should Attend?\nBusiness owners who want to understand how the EU AI Act may affect the use of AI within their organisation. \nManagers\, supervisors and team leaders who are responsible for guiding staff on the appropriate use of AI tools. \nHR\, operations\, compliance\, administration\, marketing and customer service professionals who are using\, or considering using\, AI in their daily work. \nOrganisations that want to introduce practical AI guidance\, reduce risk and build confidence around responsible AI use in the workplace. \n  \nLearning Outcomes\nThis short practical course will introduce learners to the main principles of responsible AI and the purpose of the EU AI Act. Learners will gain an understanding of why AI compliance matters\, how AI risks can arise in the workplace\, and why organisations should take a structured approach to AI use. \nParticipants will be introduced to key AI Act concepts\, including risk-based regulation\, AI literacy\, transparency\, human oversight and the importance of using AI in a fair\, safe and accountable way. \nLearners will explore practical workplace examples of AI use and consider where risks may appear\, such as in recruitment\, customer communication\, content creation\, data handling\, decision-making and internal business processes. \nThe course will also outline simple steps organisations can take to begin preparing for responsible AI use. This may include creating internal AI usage guidelines\, reviewing how staff are using AI tools\, identifying higher-risk use cases\, improving awareness across teams\, and ensuring that human judgement remains central to important decisions. \nBy the end of the session\, participants will have a stronger understanding of how to approach AI compliance in a practical business context and how to begin building responsible AI habits within their organisation. \n  \nDelivery Method\nOnline Live Interactive Webinar. \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n 
URL:https://optimumresults.ie/event/ai-compliance-responsible-ai-in-the-workplace-eu-ai-act/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20260730T093000
DTEND;TZID=Europe/Paris:20260730T123000
DTSTAMP:20260824T000108
CREATED:20260701T090212Z
LAST-MODIFIED:20260714T083135Z
UID:27726-1785403800-1785414600@optimumresults.ie
SUMMARY:Delivering Exceptional Customer Service  9:30am - 12:30pm  €59
DESCRIPTION:Delivering Exceptional Customer Service: Turning Customer Experience into Repeat Business\n  \nThe participants will be provided with a practical framework to understand\, deliver and improve customer service standards across everyday business interactions. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThis is an introductory level programme for business owners\, managers\, team leaders and frontline staff who want to strengthen the quality and consistency of customer service within their organisation. \nCustomer expectations continue to rise\, and the quality of service delivered by a business can have a direct impact on customer satisfaction\, repeat business\, reputation and long-term growth. This course will introduce participants to the key principles of exceptional customer service and explain how small improvements in communication\, attitude\, responsiveness and follow-up can make a meaningful difference to the customer experience. \nThe programme is ideally suited for organisations that interact directly with customers\, clients\, service users or members of the public\, and want to build greater confidence and consistency across their teams. \nParticipants will gain a clear baseline understanding of what exceptional customer service looks like in practice and how they can contribute to a more positive\, professional and customer-focused experience. \n  \nWho Should Attend?\nBusiness owners who want to improve the quality of customer service across their organisation. \nManagers\, supervisors and team leaders who are responsible for setting standards and supporting customer-facing staff. \nFrontline employees who deal directly with customers\, clients\, service users or members of the public. \nHR\, operations\, administration\, sales\, reception and customer support staff who want to build confidence in handling customer interactions professionally and effectively. \nOrganisations that want to improve customer satisfaction\, strengthen service standards and create a more consistent customer experience. \n  \nLearning Outcomes\nThis short practical course will introduce learners to the core principles of exceptional customer service and the role that each employee plays in shaping the customer experience. Learners will explore what customers expect from businesses today and how service quality can influence trust\, loyalty and reputation. \nParticipants will gain an understanding of the importance of clear communication\, active listening\, professionalism\, empathy and responsiveness when dealing with customers. The course will also look at how to manage customer expectations and respond appropriately when issues\, complaints or difficult situations arise. \nLearners will consider practical examples of customer service in everyday workplace settings\, including face-to-face\, telephone\, email and digital interactions. They will reflect on how tone\, language\, follow-up and consistency can affect how customers perceive the organisation. \nThe course will also outline simple steps individuals and teams can take to improve service delivery. This may include setting clear service standards\, improving internal communication\, identifying common customer pain points\, handling feedback constructively and taking ownership of the customer experience. \nBy the end of the session\, participants will have a stronger understanding of how to deliver a professional\, helpful and consistent customer service experience\, and how small changes in behaviour and communication can have a positive impact on customers and the wider organisation. \n  \nDelivery Method\nOnline Live Interactive Webinar \n  \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n 
URL:https://optimumresults.ie/event/delivering-exceptional-customer-service/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260820T093000
DTEND;TZID=UTC:20260820T123000
DTSTAMP:20260824T000108
CREATED:20260729T110005Z
LAST-MODIFIED:20260729T111220Z
UID:27801-1787218200-1787229000@optimumresults.ie
SUMMARY:Practical Skills for First-Time Managers  9:30am - 12:30pm  €59
DESCRIPTION:Stepping Up: Practical Skills for First-Time Managers\n  \nParticipants will be provided with practical tools and techniques to help them make the transition into management\, communicate confidently and manage their everyday responsibilities more effectively. \nThe course is delivered through one practical and interactive 3-hour session. \n  \nOverview\nThis is an introductory-level programme for newly appointed managers\, supervisors and team leaders who want to build confidence and develop the practical skills required to manage people effectively. \nMoving from team member to manager can be a significant adjustment. New managers must learn how to set expectations\, allocate work\, delegate responsibility\, provide feedback and address performance issues—often while adapting to managing people who were previously their peers. \nThis workshop focuses on the situations that first-time managers are likely to face in their everyday roles. Through practical discussion and examples\, participants will explore how to communicate clearly\, manage different individuals and balance competing responsibilities. \nParticipants will leave with a stronger understanding of their role as a manager and a practical action plan to support them during their first months in management. \n  \nWho Should Attend?\nNewly appointed managers who want to build confidence and develop practical management skills. \nSupervisors and team leaders who are taking on greater responsibility for managing people and performance. \nEmployees who have recently been promoted from within their team and are adjusting to managing former colleagues or peers. \nEmployees who are preparing to move into their first management or supervisory position. \nOrganisations that want to provide new managers with a consistent and practical foundation in people management. \n  \nLearning Outcomes\nThis practical course will introduce learners to the key responsibilities of a manager and help them understand how their role changes when moving from team member to manager. \nParticipants will learn how to set clear expectations\, allocate work effectively and manage employee performance. They will also consider how regular one-to-one conversations can support communication\, accountability and stronger working relationships. \nLearners will explore practical approaches to delegation\, including how to assign responsibility while retaining appropriate oversight and accountability. The course will also examine how managers can provide constructive feedback and approach difficult conversations with greater confidence. \nParticipants will consider how different individuals within a team may be motivated and supported. They will also explore practical ways to manage priorities\, interruptions and competing demands while remaining effective in their own role. \nBy the end of the session\, participants will have a clearer understanding of their management responsibilities and a practical action plan to guide them through their first months as a manager. \n  \nDelivery Method\nOnline Live Interactive Webinar \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n 
URL:https://optimumresults.ie/event/stepping-up-practical-skills-for-first-time-managers-930am-1230pm-e59/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20260825T093000
DTEND;TZID=Europe/Paris:20260825T123000
DTSTAMP:20260824T000108
CREATED:20260729T105933Z
LAST-MODIFIED:20260729T121724Z
UID:27819-1787650200-1787661000@optimumresults.ie
SUMMARY:AI for Business Development  9:30am - 12:30pm  €59
DESCRIPTION:AI for Business Development: From Prospect to Proposal to Close\n  \nParticipants will be provided with practical tools and techniques to use AI across the business development process—from researching the market and identifying suitable prospects to preparing proposals\, following up and managing sales opportunities. \nThe course is delivered through one practical and interactive 3-hour session. \n  \nOverview\nThis is a practical\, hands-on programme for SME owner-managers\, business development teams and sales professionals who want to use AI to support more effective and consistent sales activity. \nAI can assist at almost every stage of the business development process. It can help businesses understand their market\, review competitors\, identify suitable prospects\, prepare for meetings\, analyse sales notes and develop clearer proposals and follow-up communications. \nDuring this workshop\, participants will use a structured prompting framework to produce clearer and more useful AI outputs. The focus will be on practical application\, helping attendees use AI to support stronger sales thinking and everyday business development activity. \nThe course will also cover the responsible use of AI in a sales and customer context\, including data protection\, anonymising customer information\, checking AI-generated claims and ensuring that AI supports rather than replaces human judgement. \nParticipants will leave with practical prompts\, a simple sales-tracking process and a 30-day action plan they can apply immediately within their business. \n  \nWho Should Attend?\nSME owner-managers who want practical ways to use AI to support sales and business growth. \nBusiness development and sales professionals responsible for prospecting\, meetings\, proposals and customer follow-up. \nMarketing professionals involved in lead generation\, market research or customer communications. \nSole traders and micro-business owners who manage their own sales and business development activity. \nService-based businesses that regularly prepare proposals\, respond to enquiries or manage potential client opportunities. \nBusiness owners and employees who want to use AI more effectively and responsibly throughout the sales process. \n  \nLearning Outcomes\nThis practical course will help learners understand how AI can support the complete sales and business development process\, from initial market research and prospect identification through to proposals\, follow-up and opportunity tracking. \nParticipants will learn how to apply a structured prompting framework to create clearer\, more relevant and more useful sales-related AI outputs. They will explore how AI can assist with competitor analysis\, identifying potential market gaps and strengthening how their business is positioned. \nLearners will consider how prospective customers may view their organisation’s online profiles and wider digital presence. They will also learn how to develop an ideal customer profile and use it to identify better-fit leads and business opportunities. \nThe course will demonstrate how AI can support meeting preparation\, sales-note analysis and the development of proposal structures. Participants will also explore practical ways to create follow-up communications and maintain a simple\, consistent sales-tracking process. \nParticipants will develop an awareness of responsible AI use in a sales and customer environment\, including protecting sensitive information\, anonymising customer data and checking the accuracy of AI-generated content. \nBy the end of the session\, participants will have practical prompts\, a simple sales tracker and a focused 30-day action plan to help them apply what they have learned within their business. \n  \nDelivery Method\nOnline Live Interactive Webinar \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n 
URL:https://optimumresults.ie/event/ai-for-business-development-from-prospect-to-proposal-to-close-930am-1230pm-e59/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20260826T093000
DTEND;TZID=UTC:20260826T130000
DTSTAMP:20260824T000108
CREATED:20260729T110028Z
LAST-MODIFIED:20260729T110726Z
UID:27821-1787736600-1787749200@optimumresults.ie
SUMMARY:Using AI in Your SME (EU AI Act)  9:30am - 1pm  €59
DESCRIPTION:Using AI in Your SME: What’s Safe\, What’s Risky and What Needs a Policy (EU AI Act)\n  \nThe participants will be provided with a practical introduction to AI compliance\, responsible AI use\, and the key workplace considerations arising with the EU AI Act. \nThe course is delivered over one 3.5 hour session. \n  \nOverview\nThis is an introductory level programme for business owners\, managers and team leaders who want to  artificial intelligence can be used responsibly within the workplace. \nAs AI tools become more widely used across businesses\, organisations need to understand the risks\, responsibilities and practical steps involved in using AI safely and appropriately. This course will introduce participants to the key principles behind the EU AI Act and explain what responsible AI use means in a day-to-day business setting. \nThe programme is ideally suited for organisations that are beginning to use AI tools\, considering the introduction of AI into their operations\, or seeking to build greater awareness around compliance\, governance and responsible use. \nParticipants will gain a clear baseline understanding of the EU AI Act\, the importance of AI literacy\, and the practical actions businesses can take to support safer and more responsible AI adoption. \n  \nWho Should Attend?\nBusiness owners who want to understand how the EU AI Act may affect the use of AI within their organisation. \nManagers\, supervisors and team leaders who are responsible for guiding staff on the appropriate use of AI tools. \nHR\, operations\, compliance\, administration\, marketing and customer service professionals who are using\, or considering using\, AI in their daily work. \nOrganisations that want to introduce practical AI guidance\, reduce risk and build confidence around responsible AI use in the workplace. \n  \nLearning Outcomes\nThis short practical course will introduce learners to the main principles of responsible AI and the purpose of the EU AI Act. Learners will gain an understanding of why AI compliance matters\, how AI risks can arise in the workplace\, and why organisations should take a structured approach to AI use. \nParticipants will be introduced to key AI Act concepts\, including risk-based regulation\, AI literacy\, transparency\, human oversight and the importance of using AI in a fair\, safe and accountable way. \nLearners will explore practical workplace examples of AI use and consider where risks may appear\, such as in recruitment\, customer communication\, content creation\, data handling\, decision-making and internal business processes. \nThe course will also outline simple steps organisations can take to begin preparing for responsible AI use. This may include creating internal AI usage guidelines\, reviewing how staff are using AI tools\, identifying higher-risk use cases\, improving awareness across teams\, and ensuring that human judgement remains central to important decisions. \nBy the end of the session\, participants will have a stronger understanding of how to approach AI compliance in a practical business context and how to begin building responsible AI habits within their organisation. \n  \nDelivery Method\nOnline Live Interactive Webinar \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour.
URL:https://optimumresults.ie/event/using-ai-in-your-sme-whats-safe-whats-risky-and-what-needs-a-policy-eu-ai-act-930am-1pm-e59/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Paris:20260827T093000
DTEND;TZID=Europe/Paris:20260827T123000
DTSTAMP:20260824T000108
CREATED:20260729T110017Z
LAST-MODIFIED:20260729T110629Z
UID:27817-1787823000-1787833800@optimumresults.ie
SUMMARY:Preventing Burnout in your SME  9:30am - 12:30pm  €59
DESCRIPTION:Preventing Burnout in your SME: The Benefits of a Shared Wellbeing Culture\n  \nParticipants will be provided with a practical framework to assess workplace wellbeing\, understand the factors that contribute to burnout and begin planning achievable improvements within their organisation. \nThe course is delivered over one 3 hour session. \n  \nOverview\nThis is an introductory-level programme for SME owners\, managers\, team leaders and HR professionals who want to take a more proactive and structured approach to workplace wellbeing. \nEmployee wellbeing is shaped by much more than policies or what is written in an Employee Handbook. It is influenced by workplace culture\, leadership behaviours\, trust\, communication and the everyday experiences of employees. These lived experiences can sometimes differ considerably from an organisation’s stated values and procedures. \nCreating a healthier workplace requires genuine engagement and inclusion across all levels of the organisation. This course will help participants assess their current position\, understand the workplace dynamics that can contribute to burnout and consider realistic measures that could support meaningful improvement. \nParticipants will gain a clearer understanding of the journey involved in developing a shared wellbeing culture and the immediate steps their organisation can begin taking. \n  \nWho Should Attend?\nSME owners who want to take a more proactive approach to employee wellbeing and create a healthier workplace culture. \nManagers\, supervisors and team leaders who are responsible for supporting employees and managing workplace pressures. \nHR and people-management professionals who contribute to wellbeing policies\, employee engagement and organisational development. \nWorkplace wellbeing representatives\, employee champions and others involved in supporting staff. \nOrganisations that want to better understand burnout risks\, assess their current approach and begin developing a practical wellbeing plan. \n  \nLearning Outcomes\nThis short practical course will introduce learners to workplace wellbeing as a cultural and organisational issue. Participants will consider where their organisation currently stands and identify areas where further attention or improvement may be needed. \nLearners will develop an understanding of the mental health continuum and how workplace culture\, trust\, communication and everyday working practices can affect employee wellbeing. \nParticipants will review their organisation’s current situation and existing wellbeing measures. They will also explore stakeholder analysis\, including whose involvement will be required\, how employees can be meaningfully included and how different stakeholders may respond to proposed changes. \nThe course will help learners identify the key aspects and organisational levers that can support a healthier workplace. Participants will begin considering an appropriate high-level plan\, potential measures of success and the practical resources or support that may be required. \nBy the end of the session\, participants will have the beginnings of a practical wellbeing plan\, a clearer understanding of stakeholder input and potential reactions\, suitable metrics for measuring progress and a set of immediate next steps for their organisation. \n  \nDelivery Method\nOnline Live Interactive Webinar \nCourse Duration\nThe duration of this programme is 3 hours with a 10 minute break after each hour. \n 
URL:https://optimumresults.ie/event/preventing-burnout-in-your-sme-the-benefits-of-a-shared-wellbeing-culture-930am-1230pm-e59/
LOCATION:Zoom
CATEGORIES:Individual course
ORGANIZER;CN="Optimum%20Results":MAILTO:info@optimumresults.ie
END:VEVENT
END:VCALENDAR