UPCOMING TRAINING PROGRAMMES
Develop Your Skills.
Grow Your Business.
Our online training helps SME owner managers build practical skills in AI productivity, communication, customer service and time management. Each live session tackles real workplace challenges with simple, actionable techniques that can be applied immediately. Flexible and accessible, designed to improve performance from day one.
Trusted by 50,0000 Professionals across Ireland and internationally
AI for SMEs
Practical Use & Compliance Made Easy
- June 16th
- €59pp
- Online
- Half Day
Time Management & Personal Effectiveness
(including AI tools)
- June 25th
- €59pp
- Online
- Half Day
Trusted By
AI for SMEs: Practical Use & Compliance Made Easy.
The Practical AI for Business Productivity programme helps participants use AI safely, effectively, and confidently in a real business setting.
While AI is now built into many everyday tools, organisations often use it without clear structure, oversight, or awareness of risk. This programme goes beyond basic usage, focusing on how AI can improve productivity while maintaining control, quality, and compliance.
Participants will learn how to apply AI to streamline work, support decision-making, and improve output, while understanding their responsibilities in the workplace. The emphasis is on practical use, clear boundaries, and responsible adoption in line with emerging EU and Irish AI regulations.
June 16th | €59pp | Online | Half Day
Customer Service Excellence
The Customer Service Excellence programme supports employees in delivering consistent, professional and high-quality service experiences. Strong customer service contributes directly to customer satisfaction, loyalty and organisational reputation.
Participants develop the skills required to communicate effectively with customers, understand expectations and respond appropriately in a range of situations. The programme focuses on building confidence, improving service standards and supporting positive customer relationships.
Optimum Results now have 3 of their training programmes to be recognised as “International Best Practice” by the ETF. We are the only training provider in the world to be recognised in this manner.
June 18th | €59pp | Online | Half Day
Communication Skills for Managers
The Communication Skills for Managers programme develops the ability to communicate clearly, professionally and confidently across a range of workplace situations. Effective communication is essential for managing expectations, supporting performance and maintaining positive working relationships.
Participants strengthen their ability to deliver clear messages, listen actively and adapt communication style to suit different audiences. The programme supports improved clarity, reduced misunderstandings and stronger collaboration across teams and departments.
June 23rd | €59pp | Online | Half Day
Time Management & Personal Effectiveness (including AI tools)
The Time Management & Personal Effectiveness programme supports participants in improving productivity, prioritisation and overall effectiveness in the workplace. Many professionals face increasing demands on their time, requiring structured approaches to planning, organisation and workload management.
The programme provides practical techniques to help individuals manage competing priorities, reduce pressure and improve focus. Participants develop greater clarity around how they use their time, enabling them to work more efficiently and contribute more effectively to organisational objectives.
June 25th | €59pp | Online | Half Day
