Optimum Results

Conflict management is the process by which disputes are resolved, where negative results are minimized and positive results are prioritized


3 x half day workshops

Interactive Sessions

Engaging Content

Experienced Trainers

Experts in their field

Resources & Materials

Reference notes

Aimed at members of management, supervisors and team leaders, this course provides the skills, abilities, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Owners, Managers, Supervisors, Team Leaders and Senior members of businesses of any size in any sector who wish to learn the best way to manage conflict in the workplace.

The objective of this course is to  strengthen the learning, understanding and business outcomes, including effectiveness or performance in an organizational setting.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:
1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

This 3 X Half Day, Online ‘Interactive Webinar Workshop’ programme is a sample of the Conflict Resolution and Conflict Management training programmes delivered by Optimum Results. Having consulted with the client, additional elements may be required to address specific issues or challenges.

Module 1:

– Discussion / Exploration to ensure understanding of Training Needs and Programme Objectives (Including examples of work-related challenges and new skills required)


The 5 step ‘Thomas-Kilmann Model’ for Conflict Resolution:


1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating


– The benefits and outcomes of correct management of conflict
– Workbook / Notes for next session


Module 2:

– Exploration of Peoples behaviour & attitudes (Thomas- Kilmann)
– Keeping the process positive & constructive
– The Rules “Interest-Based Relational (IBR) Approach”.
– Make sure that good relationships are the priority
– Keep people and problems separate
– Pay attention to the interests that are being presented
– Listen first; talk second
– Set out and Agree the “Facts”
– Explore options together
– Discussion / Exploration of relevance and context.
– Workbook / Notes for next session


Module 3:

– Discussion / Exploration: ‘Managing Self’
– Dealing with Stress / Where we have control
– Aligning the thinking and emotional brain for best performance
– Building clarity around the situation
– Key skills required when having a difficult conversation
– 7 Red Flags in conversation
– 7 Green Flags in conversation
– Workbook / Notes for next session
– Implementation of Learning / Next Steps

The Optimum Results team has worked with our company on several management skills development projects. They have played a very significant role in both the development and the implementation of our successful strategic growth programme. We believe Optimum Results have played a very significant role in developing a more confident and competent Colourtrend team with a clear sense of their roles & responsibilities.
Kevin O’Connor
Colourtrend/ General Paints Ltd, Celbridge, Co. Kildare

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      The Strategic Business Planning Programme FAQs

      Optimum Results have been delivering bespoke training programmes and customised mentoring solutions to our clients both domestically and internationally since 1995. We are thrilled to have fantastic case studies and testimonials to showcase our work over the years.

      We also pride ourselves in our quality of training content and delivery, and as such, we offer a satisfaction guarantee to our clients.

      The fantastic thing about all our programmes is that they are completely customised to meet your specific objectives.

      These programmes can have extremely positive effects on your organisation, from getting a plan of action together, to getting you out of a rut, do helping your team get across that ‘hump’ that they are struggling with.

      We can bridge that skills gap that you currently have, and empower your team, by providing them with the essential advice and support that they need.

      Absolutely. All our sessions start with learning your objectives, and tailoring the session to meet these objectives.

      Contact us today through the form below, or by emailing us on info@optimumresults.ie, or phone at 042 93 33033.

      Contact us today to discuss our pricing and payment options available.

      We have a dedicated helpdesk for all our mentoring sessions and training programmes. Our friendly team are always on hand to answer your questions and provide you with any additional support you may need.

      Absolutely. Our range of deliver options ensures we can safely deliver all training programmes and mentoring sessions remotely, and just as effectively.