Company Overview

Optimum Results Commenced its Small Business Training business with three people, working from 100sq metre offices at 14 Francis St, Dundalk.

Customer Perceptions is created to provide ‘before & after training’, independent assessment and of the standards provided by SME Retailers.

The two companies are awarded ISO:9000 Quality Standard

The two companies are amongst the first and smallest to be awarded ‘Excellence Through People’ HRD/M Award.

Optimum Results and Customer Perceptions move office to Carroll House, the original corporate offices of the PJ Carroll’s Cigarette Company.

Optimum Results and Customer Perceptions employ 10 people

Optimum Results is accredited by the ILM (Institute of Leadership and Management) as an Accredited Training Centre

Customer Perceptions makes a very significant investment and moves to using advance advanced ‘online technology’.

Optimum Results and Customer Perceptions move to 8,000 sq ft purposed refurbished offices & facilities “The Business Centre” in the historic Blackthorn Business Park.

Optimum Results is accredited by FETAC (Further Education & Training Awards Council) and celebrates its 10^th Birthday.

Optimum Results and Customer Perceptions gain the Corporate Social Responsibility & Environmental award BS8555

Optimum Results and Customer Perceptions upgrade their Excellence Through People Award to the ‘GOLD standard’.

Optimum Results is contracted to deliver the €2.6M TRANSFORM programme an Interreg funded cross border joint venture between Enterprise Ireland and Invest Northern Ireland. The largest Enterprise Development programme in the history of the Island.

The company’s staff numbers pass the 30 mark. 

Optimum Results is Contracted by FAS Services to Business to deliver the €1m, National SME Management Skills Development Programme, ‘GOING FOR GROWTH’.

Optimum Results and Customer Perceptions win the Dundalk Chamber Business Excellence award.

Customer Perception Mystery shoppers / field researcher numbers pass the 4000 mark and it produces its 250,000^th Mystery Shopping Report.

The Economic downturn has a severe impact on business training and government agency supported training, staff numbers reduce to 15 fulltime.

While Customer Perceptions continues to flourish, Optimum Results implements very significant changes to its business model; commences its On-Line Training Division, “Skillsboost.com”, reduces its dependency on grant assisted training and builds private sector & export training / consultancy business.

Optimum Results is invited to contribute to the EU’s European Training Forum (ETF) on “Developing Best Practice in Training” and congratulated by An Taoiseach (Prime Minister) for being selected as “an exemplary host Company” for the JobBridge Internship Programme.

The on-line training division “Skillsboost.com” (now Seamlslms and Seamscloud) shows very significant growth and export sales are dominated by Optimum Results delivering its first major training contract in the Middle East. 

Staff numbers exceed 20 for the first time since the 2008 economic crash, the Companies undertakes another strategic review to more closely integrate the various aspects of the business and formulate an ambitious new Business Plan for 2014 – 2017.

Customer Perceptions registers its 7000th Mystery Shopper and produces its 350,000th Mystery Shopping Report.

Optimum Results is again invited to present at the International Federation of Training Organisations (IFTDO) Conference in Bahrain.

Optimum Results is awarded “International Best Practice, Three Star” (top category) for its ‘Catalyst’ (Early Exporters programme) by the EU’s European Training Foundation (ETF) peer review process.