Conflict Management

This training programme, aimed at members of management, supervisors, and team leaders, equips participants with the skills, knowledge, and confidence to effectively manage and resolve conflicts in the workplace. It focuses on addressing disputes in a constructive, assertive manner, minimising negative outcomes and fostering positive solutions. By enhancing conflict management abilities, the programme helps improve communication, teamwork, and overall workplace harmony, contributing to a more productive and cohesive organisational environment.

Owners, Managers, Supervisors, Team Leaders and Senior members of businesses of any size in any sector who wish to learn the best way to manage conflict in the workplace.

The objective of this course is to strengthen learning and performance outcomes in the workplace by equipping managers, supervisors, and team leaders with the skills to resolve conflicts constructively and assertively. Participants will enhance their communication abilities, build confidence in managing disputes, and create a positive work environment. By improving conflict resolution, the course aims to promote better teamwork, collaboration, and overall productivity within the organisation.

Onsite or Online

The Programme will be delivered using a mix of methods these include: 

Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for participants. Confidentiality can be maintained using individual Breakout Rooms where participants can talk on a one-to-one basis with the trainer as required.

On-site delivery at your business premises or at our training room.

3 x half day workshops

Module 1:

Discussion / Exploration to ensure understanding of Training Needs and Programme Objectives (Including examples of work-related challenges and new skills required)

The 5 step ‘Thomas-Kilmann Model’ for Conflict Resolution:

1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating

– The benefits and outcomes of correct management of conflict – Workbook / Notes for next session

Module 2:

• Exploration of human behaviour & attitudes
• Keeping the process positive & constructive
• The Rules “Interest-Based Relational (IBR) Approach”.
• Make sure that good relationships are the priority
• Keep people and problems separate
• Pay attention to the interests that are being presented
• Listen first; talk second
• Set out and Agree the “Facts”
• Explore options together
• Discussion / Exploration of relevance and context.
• Workbook / Notes for next session

Module 3:

• Discussion / Exploration: ‘Managing Self’
• Dealing with Stress / Where we have control
• Aligning the thinking and emotional brain for best performance
• Building clarity around the situation
• Key skills required when having a difficult conversation
• 7 Red Flags in conversation
• 7 Green Flags in conversation
• Workbook / Notes for next session
• Implementation of Learning / Next Steps