Human Resource Development (HRD) System

The Human Resource and Employee Engagement Programme equips small and medium business owners, managers, and entrepreneurs with essential HR strategies to enhance communication and decision-making. Through interactive workshops, participants will learn to improve employee engagement and tackle common challenges, ultimately driving organisational success.

SME business owners, managers, and entrepreneurs. It is tailored to meet the diverse needs of participants, providing them with practical skills and insights to enhance HR practices and improve employee engagement within their organisations.

The Human Resource and Employee Engagement Programme aims to achieve the following learning outcomes:  

1. Enhanced understanding of HR principles and employee engagement and their impact on business performance. 
2. Increased confidence to proactively manage HR issues and employee engagement strategies. 
3. Improved awareness of how strategic decisions affect HR and employee engagement. 
4. Development of a comprehensive HR strategy to drive improved organisational performance and employee satisfaction.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include: 

Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and has been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.

On-site Delivery at your business premises or our state-of-the-art training rooms.

There will be 6 Modules in total which all participants will need to complete. These will be run over 6 half days and through online Interactive Workshops.

Module 1 – Fundamentals of recruitment & selection, and Understanding the Employment process.

Objectives of this Module

• Understanding the fundamentals of Recruitment and Selection
• Giving strategic consideration prior to deciding to employ
• Understanding and having regard for the pitfalls of interviewing
• Going through examples of competency based interviews
• Ensuring your new employees are given an appropriate onboarding and induction
• Having consideration for training needs of existing and new employees
• Candidates will have a good understanding of compiling contracts of employment and employee handbooks
• Emphasising the Health and Safety requirements and the dissemination of same to employees 

Module 2 – Employee Engagement and Managing Employee Wellbeing 

Objectives of this Module 

• Recognise the extent of ill health (especially stress) in workplaces; its causes and effects.
• Understand the legal responsibilities and duties associated with health and safety at work.
• Consider the role for HR in the management of stress in the workplace 
• Understand how to develop an organisational approach to managing stress in your workplace 

Module 3 – Performance Management 

Objectives of this Module

• Understanding the necessity of setting performance standards and objectives
• The importance of ensuring standards are met
• Conducting performance reviews
• Giving and receiving feedback 

Module 4 – Disciplinary and Grievance Management

Objectives of this Module

• Understanding the importance of having procedures and following them
• The pitfalls to watch out for
• How to conduct a disciplinary hearing
• How to conduct an investigation
• Candidate will have a good knowledge of how to compile a set of disciplinary procedures 

Module 5 – Attendance Management and Managing Absences 

Objectives of this Module 

• Review the tools we have for Managing attendance 
• Discuss the Financial and Non -Financial Costs of Absenteeism 
• Legislation on Dismissal 
• Disability and Discrimination 
• Bullying and Harassment and associated legislation

Module 6 – Labour Law and Industrial Relations 

Objectives of this Module 

• Understand the mutual obligations of the employer and employee under Employment law 
• Have a greater understanding of the many legal facets of the employment relationship and understand the legal obligations of managing the employment lifecycle from inception to end
• Identify and minimise problems that arise throughout the employment life cycle
• Negotiate successfully ensuring a win/win outcome for all parties where possible
• Apply skills in the areas of communications and conflict management