Our Ergonomics assessments are delivered by our experienced Health and Safety Trainers to your staff online whether remote or in their home office. 

These assessments go through a series of checklists with your staff members to evaluate their current set-up and identify any issues that need to be addressed.

A final report on all assessments is then delivered to your business at the end of the evaluation process.

All desk-based employees in your organisation should have their work set-up evaluated.

At the end of the programme, you will be provided with an in-depth report as to how effective and compliant your employees work station area is.

The assessments are conducted online at a scheduled time convenient to your employees work schedule.

Each assessment lasts only 30 minutes approximately.

These assessments cover a wide range of areas including:

• Monitor or VDU/DSE

• Work chair

• Work surface or desk

• Keyboard

• Actual work setting (noise, heat and humidity, space requirements, lighting and radiation)

• Employee’s computer interface (the software should be suitable and easy to use )

Having good customer service skills really sets your company above the competition.  At Optimum Results we understand that the most suitable training programme for you is dependant on many factors such as organisation set up, hierachy, type of customers, current staff skillset etc.

Because of this, we now provide a range of options when it comes to upskilling on customer service. These include the following:

1. Short eLearning modules to act as a refresher and compliance check for your staff members.
2. 3 hour intensive workshops to really get to know your customer and help your staff members deal with them accordingly.
3. 2 day intensive training programmes to equip your managers/supervisors with the necessary skills to empart their knowledge to frontline staff members.

Not only do we offer the above, but we also provide a design service, where we build the programme to suit your specific customer and staff members.

Our programmes are adapted to suit all levels of employees. From frontline staff members, to Supervisors, Managers, and Directors.  The training is tailored for all levels and all industries.

On completion of the training participants will:

• Have a good understanding of the needs and priorities of your typical customers and customer segments.
• Have a better understanding of the current customers’ experience and perceptions …and how to improve it.
• Understanding of the power and the impact of effective communication & listening skills combined with correct attitude & behaviour.
• Improve profitability through Cross Selling and Up Selling.
• Develop a Personal and Team Action plan to continue improvement programme following the training programme (Staff, Supervisors & Line Managers).

Our delivery method varies depending on who the participants are. However this programme can be delivered face-to-face, online, or through a blended format.

Course Duration is dependant on the participants, and exact requirements of the business, however this ranges from a short 45 minute eLearning module to a 2 day intensive programme.

Course content is bespoke to Participants requirements but can include:

• Overview and objectives of the programme
• Facilitated exploration of personal customer service experiences
• Exploration of current work practices & challenges (including the main findings of the mystery-shop reports)
• Who are our customers, what are their needs and what do we sell?
• The core skills of Superior Customer Care
• Essential elements of Communication
• Asking Good Questions and LISTENING
• Workbook and ACTIONS plan
• Facilitating customer thinking & decision making
• Brief client engagements / Rapport & Relationships
• Cross Selling and Up Selling
• Manging Difficult Customers & Complaints
• Personal Attitude, Thinking & Disposition
• Personal and group ACTIONS PLAN
• Part 3: Follow up & Review session
• Summary / Workshop Evaluation / Close

Our Mentoring sessions are bespoke to your individual needs. Typically we ask for a written brief/email on your challenges beforehand, so we can prepare for our sessions. 

One sessions normally lasts approximately 1.5 hours but this is dependent on your requirements and a shorter/longer/follow-up session may be required.

We choose our Trainer who is most experienced in your area of need, or alternatively, if you have experience with any of our Trainers, you can choose who you would prefer to deal with.

Any staff member at any level of the organisation can take part in mentoring sessions.  As each session is completely bespoke to individual requirements, it can be tailored to suit seniority levels, job roles, and also personality traits.

Learning objectives are clearly outlined at the start of each mentoring session. At the end of each mentoring session, you should have met your learning objectives, and have a clear plan/path to progress from here.

Mentoring sessions can be delivered in a variety of methods, depending on what is the most appropriate for the business:

• Online Delivery – through Zoom, Teams, Skype, Google Meet or equivalent.
• Face-to-Face – sessions can be delivered on-site if appropriate. 
• Phone – mentoring sessions can be delivered over the phone also.

One mentoring session is typically 1.5 hours long. 

Flexibility is given to more complex issues, chat to us today to create your bespoke package.

Our team of Expert Trainers can deliver mentoring sessions in a number of areas, and at different seniority levels. The areas we cover are extensive and range from:

1. Business Strategy, Growth and Development

2. Management and Leadership Skills

3. People Management and Development (HRD)

4. General Business Skills

5. Financial Awareness and Planning

6. Personal Development / Managing Self

7. Sales, Marketing, eCommerce and Customer Care

8. Health & Safety / Compliance

9. Cyber Security

10. Operations and Efficiency

If your area of requirement is not listed above, please chat to us today – info@optimumresults.ie