The Managing Self and Personal Development Programme is geared towards participants who would like to improve and develop their professional abilities. Participants will master the skills in communication, planning and delegating to others effectively.

Front-line managers aiming to make a stronger impact within the organisation

This programme can support managers looking to expand on skills from the Managing People Programme. Participants will deepen their understanding of their communication style and its impact on their teams.

Onsite or Online The Programme will be delivered using a mix of methods these include:

Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and has been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for participants. Participants’ confidentiality can be maintained using individual Breakout Rooms where participants can talk on a one-to-one basis with the trainer as required.

On-site delivery at your business premises or at our training room.

1 full day

Modules will focus on:

1. Personality Profiling Recognise personal strengths and adapt to others’ styles.

2. Managing Your Own Performance Set goals and improve productivity.

3. Planning Cascade: Strategy to Action Align team actions with organisational strategy.

4. Managing Difficult People Address challenging behaviours constructively.

5. Getting Your Point Across Communicate clearly and persuasively.

6. Effective Teambuilding Foster collaboration and trust within teams.

7. Managing Meetings Run focused, results-driven meetings.

8. Understanding Others’ Behaviour Enhance empathy and respond to team dynamics.

This training programme, aimed at members of management, supervisors, and team leaders, equips participants with the skills, knowledge, and confidence to effectively manage and resolve conflicts in the workplace. It focuses on addressing disputes in a constructive, assertive manner, minimising negative outcomes and fostering positive solutions. By enhancing conflict management abilities, the programme helps improve communication, teamwork, and overall workplace harmony, contributing to a more productive and cohesive organisational environment.

Owners, Managers, Supervisors, Team Leaders and Senior members of businesses of any size in any sector who wish to learn the best way to manage conflict in the workplace.

The objective of this course is to strengthen learning and performance outcomes in the workplace by equipping managers, supervisors, and team leaders with the skills to resolve conflicts constructively and assertively. Participants will enhance their communication abilities, build confidence in managing disputes, and create a positive work environment. By improving conflict resolution, the course aims to promote better teamwork, collaboration, and overall productivity within the organisation.

Onsite or Online

The Programme will be delivered using a mix of methods these include: 

Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for participants. Confidentiality can be maintained using individual Breakout Rooms where participants can talk on a one-to-one basis with the trainer as required.

On-site delivery at your business premises or at our training room.

3 x half day workshops

Module 1:

Discussion / Exploration to ensure understanding of Training Needs and Programme Objectives (Including examples of work-related challenges and new skills required)

The 5 step ‘Thomas-Kilmann Model’ for Conflict Resolution:

1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating

– The benefits and outcomes of correct management of conflict – Workbook / Notes for next session

Module 2:

• Exploration of human behaviour & attitudes
• Keeping the process positive & constructive
• The Rules “Interest-Based Relational (IBR) Approach”.
• Make sure that good relationships are the priority
• Keep people and problems separate
• Pay attention to the interests that are being presented
• Listen first; talk second
• Set out and Agree the “Facts”
• Explore options together
• Discussion / Exploration of relevance and context.
• Workbook / Notes for next session

Module 3:

• Discussion / Exploration: ‘Managing Self’
• Dealing with Stress / Where we have control
• Aligning the thinking and emotional brain for best performance
• Building clarity around the situation
• Key skills required when having a difficult conversation
• 7 Red Flags in conversation
• 7 Green Flags in conversation
• Workbook / Notes for next session
• Implementation of Learning / Next Steps

As remote work becomes the norm, mastering the skills to manage remote teams effectively is crucial. This course provides practical solutions to the challenges businesses face in adapting traditional management practices to the digital world. It equips managers with the tools needed for successful team leadership, from recruitment to communication, performance management, and creating a strong team culture in a remote environment.

Owners and Managers of businesses of any size in any sector who wish to master the skills of managing a team remotely.

We will cover the core components of remote team management: communication, performance, and culture. The course will then explore key management principles and different management systems. Finally, participants will learn essential implementation strategies and discover useful tools for success. Our goal is to provide a solid understanding of remote team management theory, complemented by practical experience through discussions and brainstorming sessions.

Online or classroom

3 Full Days or 5 Half Days

Part 1: Review, Consultation & Planning 

• Reflect on people and productivity management challenges during COVID-19. 
• Discuss plans for managing remote teams in the upcoming year. 
• Gather feedback from line managers and remote staff on experiences, improvement suggestions, and needs for support, equipment, and technology. 
• Review roles, responsibilities, policies, staffing needs, technology, communication systems, and GDPR compliance. 
• Discuss blended working options (office/home rosters). 

Part 2: Formulate the Plan with Managers 

• Set KPIs, work outputs, and performance monitoring processes. 
• Define reporting procedures: Daily, Weekly, Monthly. 

Part 3: Delivery of Interactive Training Workshops 

• Conduct 90-minute webinars on: 
• Coping with change and remote work. 
• Effective communication and performance management. 
• Setting KPIs, feedback, and productivity. 
• Team communication and continuous improvement. 
• Additional skills training as needed.

This programme empowers participants with the knowledge and skills necessary to train others effectively within their organisations. By focusing on adult learning principles and training design, participants will learn how to identify training needs, develop tailored training programs, and deliver engaging sessions. The course also emphasizes the importance of evaluating training effectiveness and addressing diverse learning styles, equipping participants to create a culture of continuous improvement and professional development within their team

This programme is ideal for senior staff, management team members, and entrepreneurs who are responsible for training and developing others within their organisations. It is particularly suited for those looking to enhance their skills in training delivery and adult education to create a knowledgeable workforce

On completion of the training participants will:

• Understand competencies and how adults learn.
• Be able to identify training needs for individuals and teams.
• Design appropriate, cost effective and results focused training.
• Understand the concepts of andragogy and deliver effective training.
• Undertake post-training programme review and evaluation.
• Address special training needs and manage reluctant learners.
• Keep appropriate training records for individuals and teams.
• Have a personal programme for personal development and further development.

Classroom/Online

2 Full day

The Programme is divided into Six Parts (part six is optional and not included in core fees)

Part One: Registration and Participant Profiling

The first stage is Registration and Participant Profiling. This stage is designed to inform the trainer to deliver relevant and appropriate training content in the most appropriate way (andragogy).

Parts Two to Five: Interactive Workshop Webinars

Usually delivered over two half days, one week apart. The four interactive workshop webinars are each 90 minutes long with a 15-minute break. (Please note that this programme is designed for Supervisors & Line Managers and a longer, more intense, and detailed programme may be appropriate in some circumstances and this can be the subject of a separate proposal)

Day One:

• A: Introduction & Discussion / the Job of Training & Developing Adults / Training Needs Analysis (90 minutes)
• B: Designing Cost effective, results focused Training / Use of technology in Training (90 minutes)

Day Two:

• C: Delivering Effective Training, Training Styles & Tools, Validating Learning (90 minutes)
• D: Evaluation & Review of Training Effectiveness / Records / Managing challenging learnings / Personal Development & Continual Improvement (90 minutes)

Part Six: Certificates and Reporting (optional and not included in fees)

The final stage includes the submission and independent assessment of workbooks and validation of learning. A ‘Certificate in Training Practice’ will be issued to participants who satisfy the criterial of the independent assessor and

A report is also made available to the Programme Manager which will include the following:

• Return of assessed Workbooks
• Overall assessment the effectiveness of this ‘Train the Trainer’ Programme
• Recommendations for continual improvement/additional needs as relevant