The Managing Self and Personal Development Programme is geared towards participants who would like to improve and develop their professional abilities. Participants will master the skills in presenting, planning, communicating and delegating to others effectively.

Front-line managers who wish to make a more effective contribution to the organisation.

This programme is geared towards assist managers who wish to build on the skills introduced in our Managing People Programme. Participants will gain a greater understanding of their communication style and its impact on those they manage.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 full day training session.

Modules will focus on:

– Personality profiling

– Managing your own performance

– Planning cascade: strategy to action

– Managing difficult people

– Getting your point across

– Effective teambuilding

– Managing meetings

– Presentation skills

– Understanding other’s behaviour

Aimed at members of management, supervisors and team leaders, this course provides the skills, abilities, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

Owners, Managers, Supervisors, Team Leaders and Senior members of businesses of any size in any sector who wish to learn the best way to manage conflict in the workplace.

The objective of this course is to  strengthen the learning, understanding and business outcomes, including effectiveness or performance in an organizational setting.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:
1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

This 3 X Half Day, Online ‘Interactive Webinar Workshop’ programme is a sample of the Conflict Resolution and Conflict Management training programmes delivered by Optimum Results. Having consulted with the client, additional elements may be required to address specific issues or challenges.

Module 1:

– Discussion / Exploration to ensure understanding of Training Needs and Programme Objectives (Including examples of work-related challenges and new skills required)

The 5 step ‘Thomas-Kilmann Model’ for Conflict Resolution:

1. Avoiding
2. Accommodating
3. Compromising
4. Competing
5. Collaborating

– The benefits and outcomes of correct management of conflict
– Workbook / Notes for next session

Module 2:

– Exploration of Peoples behaviour & attitudes (Thomas- Kilmann)
– Keeping the process positive & constructive
– The Rules “Interest-Based Relational (IBR) Approach”.
– Make sure that good relationships are the priority
– Keep people and problems separate
– Pay attention to the interests that are being presented
– Listen first; talk second
– Set out and Agree the “Facts”
– Explore options together
– Discussion / Exploration of relevance and context.
– Workbook / Notes for next session

Module 3:

– Discussion / Exploration: ‘Managing Self’
– Dealing with Stress / Where we have control
– Aligning the thinking and emotional brain for best performance
– Building clarity around the situation
– Key skills required when having a difficult conversation
– 7 Red Flags in conversation
– 7 Green Flags in conversation
– Workbook / Notes for next session
– Implementation of Learning / Next Steps

Understanding how to successfully manage remote teams has become an essential management skill. This course is a solution to a common issue which many businesses and staff are tying to overcome. Businesses need to adapt traditional skills and abilities to adjust to the ever changing digital world.

Owners and Manager of businesses of any size in any sector who wish to master the skills in managing a team remotely.

We will establish the core components of remote team management: communication, performance, and culture. We will then focus our attention to exploring the principles of management and types of management systems. Finally, participants will uncover the the essentials of implementation and some tools to help along the way. We aim to provide everyone with a solid understanding of the theory of remote team management, as well as practical experience through discussions and brain storms.

Online or classroom

3 Full Days or 5 Half Days

Modules Covered

Part 1: Review recent and current approach with Directors / Senior Managers:
i. Review ‘people management’ and ‘productivity management’ experience and challenges over the COVID-19 period to date.
ii. Discuss the potential, objectives and plans regarding managing people working remotely over the next year.

Part 2: Consult with / research line managers & staff working remotely:
i. Reflections and experiences of working remotely
ii. Suggestions and preferences as to how the process could be improved for the future.
iii. General thoughts as to Needs, Supports, Equipment, Technology and Facilities

Part 3: Working with HR or appointed senior manager, address / review:
i. Roles, Responsibilities and Job Contracts / Staff Handbook, Policies etc.
ii. Staffing requirements going forward.
iii. Organisation’s supports, technology, chosen communication systems, access to information and relevant individual’s competencies
iv. Information systems, Risk and IP Security / GDPR etc
v. Review ‘blended working’ options (office / home rosters)

Part 4: Formulate the Plan and involve relevant managers: Agree Individual and Teams’ Key Performance Indicators (KPIs) and Work Outputs, Communicating performance monitors and controls, Reporting procedures: Daily, Weekly, Monthly.
Part 5: Delivery of Training: (Interactive Workshop Webinars) for Managers and staff as required (each Webinar Workshop = 90 minutes, delivered in 2 X 45-minute blocks with a break of 10 minutes), content will be agreed but likely to include topics such as:,
i. Coping with change and effectively working from home.
ii. Communication and Clarity, the keys to success.
iii. Agreeing KPIs, Outputs and a Reporting process. Giving & Receiving feedback. Setting / finetuning objectives/ elements of Performance Management (for both parties)
iv. Devising appropriate and effective Monitors and Controls for staff working remotely.
v. Work Planning, Organisation, Facilities, Structure & Discipline / Building in concepts of Team Communication; Colleagues and Comradery.
vi. Quality, Productivity and continual improvement.
Other Specific Skills Training Workshops may be required
Access to the SeamsCloud and other Online Training Modules

Part 6: Mentoring / Facilitation of individuals & teams as required
Test and Review / Finetune and improve

The participants will be provided with the expertise and will be empowered with the new knowledge and skills, to be able to train further batches of people in the organisation.

Senior levels of staff, members of management and entrepreneurs.

On completion of the training participants will:
• Understand competencies and how adults learn.
• Be able to identify training needs for individuals and teams.
• Design appropriate, cost effective and results focused training.
• Understand the concepts of andragogy and deliver effective training.
• Undertake post-training programme review and evaluation.
• Address special training needs and manage reluctant learners.
• Keep appropriate training records for individuals and teams.
• Have a personal programme for personal development and further development.

Classroom/Online

2 Half Days or one full day

The Programme is divided into Six Parts (part six is optional and not included in core fees)

Part One: Registration and Participant Profiling
The first stage is Registration and Participant Profiling. This stage is designed to inform the trainer to deliver relevant and appropriate training content in the most appropriate way (andragogy)

Parts Two to Five: Interactive Workshop Webinars

Usually delivered over two half days, one week apart. The four interactive workshop webinars are each 90 minutes long with a 15-minute break. (Please note that this programme is designed for Supervisors & Line Managers and a longer, more intense, and detailed programme may be appropriate in some circumstances and this can be the subject of a separate proposal)

Day One:
A: Introduction & Discussion / the Job of Training & Developing Adults / Training Needs Analysis (90 minutes)
B: Designing Cost effective, results focused Training / Use of technology in Training (90 minutes)

Day Two:
C: Delivering Effective Training, Training Styles & Tools, Validating Learning (90 minutes)
D: Evaluation & Review of Training Effectiveness / Records / Managing challenging learnings / Personal Development & Continual Improvement (90 minutes)

Part Six: Certificates and Reporting (optional and not included in fees)
The final stage includes the submission and independent assessment of workbooks and validation of learning. A ‘Certificate in Training Practice’ will be issued to participants who satisfy the criterial of the independent assessor and branded with the two logos of M1 Drogheda Skillnet and Human Resource Excellence. A report is also made available to the Programme Manager which will include the following:

• Return of assessed Workbooks
• Overall assessment the effectiveness of this ‘Train the Trainer’ Programme
• Recommendations for continual improvement/additional needs as relevant