Optimum Results

We are continuing to deliver our courses during Covid

Understand how website traffic works and the basics of SEO and website optimisation to generate more traffic and grow your online sales. 

Duration

2 Hours

Interactive Sessions

Engaging Content

Experienced Trainers

Experts in their field

Resources & Materials

Reference notes

Upcoming Training Dates

– 9.30am, Monday 27th September 2021

– 9.30am, Tuesday 19th October 2021

– 9.30am, Tuesday 16th November 2021

Struggling with the day to day management of your WordPress Website?  This short course will take you through the basics in a way that ensures you are confident in using WordPress to manage your site.

This course is for people who are very new to WordPress and haven’t had the time to gain competency in the use of the tool.  If you are avoiding updates to your WordPress website for fear of breaking it this is the programme for you.

This short practical course will commence by introducing learners to a number of free tools and resources that they can use to firstly test the general performance of their site.  Learners will go on to learn about simple actions they can take to improve the visibility of their site in search engines for their target audience.  Learners will discover a list of valuable free tools that they can use for website performance monitoring and also keyword research.  Learners will be walked through the process of Search Engine Optimisation and will learn how to set up a simple Google Ads Campaign.  Finally learners will see a demonstration of Google Analytics and will see some of the valuable data pertaining to customer behaviour that they can gain from the tool.

Online Live Interactive Webinar (not pre-recorded!) 

The duration of this programme is 2 hours with a 15 minute break. 

 

  • How to Change your Home Page
  • How to Add a News/Blog Item
  • How to Add or Remove Products
  • How to Change Prices
  • How to Put Products on Sale
  • How to Resize Images
  • How to Add Video
  • How to Add Products Features
  • How to Control Stock
  • How to Optimise your Content in WordPress for Search Engines
  • How to use Images for Improved SEO ranking
"Silver Hill Farm have engaged Optimum Results for several years to deliver tailor-made training programme both our senior and front-line managers. In times of exceptional growth, this training has been a tremendous success and exceeded all our expectations. One of the most significant impacts is the remarkably increased levels of employee engagement with all participants eager to improve themselves and their performance. The Optimum Results’ style of delivery ensured that we also enjoyed the experience along the way."
Michael Briody
Silver Hill Food

Get Started

Request a proposal for the Manage your WordPress Website Programme.









      The Manage your WordPress Website Programme FAQs

      Optimum Results have been delivering bespoke training programmes and customised mentoring solutions to our clients both domestically and internationally since 1995. We are thrilled to have fantastic case studies and testimonials to showcase our work over the years.

       

      We also pride ourselves in our quality of training content and delivery, and as such, we offer a satisfaction guarantee to our clients.

      This training programme has such a diverse range of modules, that you and your team will end the course with a full understanding of how to efficiently manage your WordPress website.

      Absolutely. All our sessions start with learning your objectives, and tailoring the sessions to meet these objectives.

       

      Contact us today through the form below, or by emailing us on info@optimumresults.ie, or phone at 042 93 33033.

       

      This course is bespoke to each organisation. Contact us today for a specific price for your organisation/team.

       

      Payment plans are also customised to suit you and your business.

      We have a dedicated helpdesk for all our training programmes. Our friendly team are always on hand to answer your questions and provide you with any additional support you may need.

       

      You also have direct access to your Trainers and Subject Matter Experts for the duration of the programme and beyond.

      Absolutely. Our range of delivery options ensure we can safely deliver all training programmes and mentoring sessions remotely, and just as effectively.

      Customer Service Skills are a critical component for any successful business. At Optimum Results we have a range of options to suit you and upskill your team on their customer service skills.

      Duration

      Bespoke - ranging from 45 minute eLearning modules to 3 day intensive programmes.

      Interactive Sessions

      Engaging Content

      Experienced Trainers

      Experts in their field

      Resources & Materials

      Reference notes

      Having good customer service skills really sets your company above the competition.  At Optimum Results we understand that the most suitable training programme for you is dependant on many factors such as organisation set up, hierachy, type of customers, current staff skillset etc.

       

      Because of this, we now provide a range of options when it comes to upskilling on customer service. These include the following:

      1. Short eLearning modules to act as a refresher and compliance check for your staff members.
      2. 3 hour intensive workshops to really get to know your customer and help your staff members deal with them accordingly.
      3. 2 day intensive training programmes to equip your managers/supervisors with the necessary skills to empart their knowledge to frontline staff members.

      Not only do we offer the above, but we also provide a design service, where we build the programme to suit your specific customer and staff members.

       

      Our programmes are adapted to suit all levels of employees. From frontline staff members, to Supervisors, Managers, and Directors.  The training is tailored for all levels and all industries.

      On completion of the training participants will:


      • Have a good understanding of the needs and priorities of your typical customers and customer segments.
      • Have a better understanding of the current customers’ experience and perceptions …and how to improve it.
      • Understanding of the power and the impact of effective communication & listening skills combined with correct attitude & behaviour.
      • Improve profitability through Cross Selling and Up Selling.
      • Develop a Personal and Team Action plan to continue improvement programme following the training programme (Staff, Supervisors & Line Managers).

      Our delivery method varies depending on who the participants are. However this programme can be delivered face-to-face, online, or through a blended format.

      Course Duration is dependant on the participants, and exact requirements of the business, however this ranges from a short 45 minute eLearning module to a 2 day intensive programme.

       

      Course content is bespoke to Participants requirements but can include:

       

      • Overview and objectives of the programme
      • Facilitated exploration of personal customer service experiences
      • Exploration of current work practices & challenges (including the main findings of the mystery-shop reports)
      • Who are our customers, what are their needs and what do we sell?
      • The core skills of Superior Customer Care
      • Essential elements of Communication
      • Asking Good Questions and LISTENING
      • Workbook and ACTIONS plan
      • Facilitating customer thinking & decision making
      • Brief client engagements / Rapport & Relationships
      • Cross Selling and Up Selling
      • Manging Difficult Customers & Complaints
      • Personal Attitude, Thinking & Disposition
      • Personal and group ACTIONS PLAN
      • Part 3: Follow up & Review session
      • Summary / Workshop Evaluation / Close

      The Optimum Results team has worked with our company on several management skills development projects. They have played a very significant role in both the development and the implementation of our successful strategic growth programme. We believe Optimum Results have played a very significant role in developing a more confident and competent Colourtrend team with a clear sense of their roles & responsibilities.
      Kevin O’Connor
      Colourtrend/ General Paints Ltd, Celbridge, Co. Kildare.

      Get Started

      Request a proposal for the Customer Service Skills Programme.









          The Customer Service Skills Programme FAQs

          Optimum Results have been delivering bespoke training programmes and customised mentoring solutions to our clients both domestically and internationally since 1995. We are thrilled to have fantastic case studies and testimonials to showcase our work over the years.

           

          We also pride ourselves in our quality of training content and delivery, and as such, we offer a satisfaction guarantee to our clients.

          The fantastic thing about mentoring, and all our programmes, is that they are completely customised to meet your specific objectives. Our programmes can have extremely positive effects on your organisation, from getting a plan of action together, to getting you out of a rut, do helping your team get across that ‘hump’ that they are struggling with.

           

          We can bridge that skills gap that you currently have, and empower your team, by providing them with the essential advice and support that they need.

          Absolutely. All our sessions start with learning your objectives, and tailoring the session to meet these objectives.

           

          Contact us today through the form below, or by emailing us on info@optimumresults.ie, or phone at 042 93 33033.

           

          Contact us today to discuss our pricing and payment options available.

           

          We have a dedicated helpdesk for all our mentoring sessions and training programmes. Our friendly team are always on hand to answer your questions and provide you with any additional support you may need.

           

          Absolutely. Our range of delivery options ensures we can safely deliver all training programmes and mentoring sessions remotely, and just as effectively.

           

          Negotiation Skills can be critical to some organisations. Having your team equipped with the power to negotiate deals/contracts effectively can result in a healthy return on investment.

          Duration

          1 full day workshops

          Interactive Sessions

          Engaging Content

          Experienced Trainers

          Experts in their field

          Resources & Materials

          Reference notes

          Poor negotiation skills can have such a devastating impact to your organisations bottom line. This training programme allows you to understand the negotiation process, and the elements of good negotiation skills.

           

          This course will prepare you for  making those critical business negotiations whether they are on a daily basis, or ad-hoc contracts critical to your business.

          Owners and Manager of businesses of any size in any sector who wish to develop their negotiation skills.

          Participants should finish the course with a firm understanding of what the negotiation process is, the various steps along the way, and the skills needed to make positive negotiations in business.

           

          The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

           

          1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
          2. On-site Delivery at your business premises or at our state-of-the-art training rooms

          All courses are bespoke to your business needs, however we envisage this course being delivered over 1 full working day.

          Course modules will include the below:

           

           – Understanding the negotiation process.
           – What makes a good negotiator?
           – Good communications.
           – Listening and questioning techniques.
           – Structured negotiation techniques.
           – Tactics and tips.

          As part of a growth & development strategy in our Company, we embarked on a programme of upskilling our Line and Divisional Supervisors and Managers. In this light, we engage with Optimum Results in 2019 with whom we had worked previously. We have now very satisfactorily completed the first phase and commencing a more complex Phase II which integrates Line and Senior Management Training. We are hugely pleased with the Optimum Results team who put a special effort into understanding our Company needs and achieving the desired outcomes.
          Peter G McCaughey
          IJM Timber Engineering Ltd Monaghan

          Get Started

          Request a proposal for the Effective Negotiation Skills Programme.









              The Effective Negotiation Skills Programme FAQs

              Optimum Results have been delivering bespoke training programmes and customised mentoring solutions to our clients both domestically and internationally since 1995. We are thrilled to have fantastic case studies and testimonials to showcase our work over the years.

               

              We also pride ourselves in our quality of training content and delivery, and as such, we offer a satisfaction guarantee to our clients

              The fantastic thing about all our programmes, is that they are completely customised to meet your specific objectives. Our programmes can have extremely positive effects on your organisation, from getting a plan of action together, to getting you out of a rut, do helping your team get across that ‘hump’ that they are struggling with.

               

              We can bridge that skills gap that you currently have, and empower your team, by providing them with the essential advice and support that they need.

              Absolutely. All our sessions start with learning your objectives, and tailoring the session to meet these objectives.

               

              Contact us today through the form below, or by emailing us on info@optimumresults.ie, or phone at 042 93 33033.

               

              Contact us today to discuss our pricing and payment options available.

               

              We have a dedicated helpdesk for all our mentoring sessions and training programmes. Our friendly team are always on hand to answer your questions and provide you with any additional support you may need.

               

              Absolutely. Our range of deliver options ensures we can safely deliver all training programmes and mentoring sessions remotely, and just as effectively.

               

              In this course you’ll gain an overview of the principles of online marketing, PR and social media. You’ll gain an understanding of the tools and practices which will boost your presence online, and understand the appropriate use of free tools such as blogging and social media, and of paid areas such as Google Adwords.

              Duration

              1 full day workshop

              Interactive Sessions

              Engaging Content

              Experienced Trainers

              Experts in their field

              Resources & Materials

              Reference notes

              Gain an overview of online marketing, PR and social media. Understand the tools and methods that will boost your business presence online.

               

              Understand free marketing such as blogging and social network participation. Gain an overview of paid areas of online marketing including Google Adwords and affiliate marketing.

              Entrepreneurs, Business Owners, managers, and any staff who’s responsibility is to ensure all digital networks are monitored, updated and relevant.

              Participants will have a clearer understanding for the need of digital marketing. The areas were they need to focus their attention in relation in SEO monitoring, Google Ads, blog creations and the platforms to assist with scheduling posts.

              The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:


              1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
              2. On-site Delivery at your business premises or at our state-of-the-art training rooms

              1 full day workshop

              Programme Overview:

               

              – Gain an overview of online marketing, PR and social media.
              – Understand the tools and methods that will boost your business presence
              online.
              – Understand free marketing such as blogging and social network participation.
              – Gain an overview of paid areas of online marketing including Google Adwords and affiliate marketing.
              – Programme Outline
              – “Buzz Monitoring” – how to monitor your business presence online, as well as
              that of your competitors.
              – Social Media: how to use free tools in social media to boost your business presence online and engage with customers in new ways. This will include
              use of Twitter, Facebook, forums and niche social networks relevant to your
              industry.
              – Distributing Content Online – through social bookmarking, LinkedIn and blogs.
              – Video For Business – easily producing video for your business.
              – Natural Search and SEO – how to optimise your website for search engines.

              Silver Hill Farm have engaged Optimum Results for several years to deliver tailor-made training programme both our senior and front-line managers. In times of exceptional growth, this training has been a tremendous success and exceeded all our expectations. One of the most significant impacts is the remarkably increased levels of employee engagement with all participants eager to improve themselves and their performance. The Optimum Results’ style of delivery ensured that we also enjoyed the experience along the way.
              Michael Briody
              Silver Hill Foods Emyvale, Co. Monaghan

              Get Started

              Request a proposal for the eCommerce / eMarketing / Doing Business Online (various) Programme.









                  The eCommerce Programme FAQs

                  Optimum Results have been delivering bespoke training programmes and customised mentoring solutions to our clients both domestically and internationally since 1995. We are thrilled to have fantastic case studies and testimonials to showcase our work over the years.

                  We also pride ourselves in our quality of training content and delivery, and as such, we offer a satisfaction guarantee to our clients.

                  The fantastic thing about all our programmes is that they are completely customised to meet your specific objectives.
                  These programmes can have extremely positive effects on your organisation, from getting a plan of action together, to getting you out of a rut, do helping your team get across that ‘hump’ that they are struggling with.


                  We can bridge that skills gap that you currently have, and empower your team, by providing them with the essential advice and support that they need

                  Absolutely. All our sessions start with learning your objectives, and tailoring the session to meet these objectives.

                  Contact us today through the form below, or by emailing us on info@optimumresults.ie, or phone at 042 93 33033.

                  Contact us today to discuss our pricing and payment options available.

                  We have a dedicated helpdesk for all our mentoring sessions and training programmes. Our friendly team are always on hand to answer your questions and provide you with any additional support you may need.

                  Absolutely. Our range of deliver options ensures we can safely deliver all training programmes and mentoring sessions remotely, and just as effectively.