2 x 3 hr sessions
Experts in their field
Resources & Materials
This course aims to develop the assertiveness and communication skills of participants so that they have greater confidence and power in their delivery.
This course is suitable for all employees and managers of any level in any industry.
The learning outcomes of this course is:
• To have participants understand the advantages of assertive behaviour
• To enable participants to take steps towards assertiveness
• To enable participants to be effective communicators
• To have participants understand how to say ‘no’
• To enable participants to deal with difficult and aggressive behaviour
The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:
1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.
2. On-site Delivery at your business premises or at our state-of-the-art training rooms
The duration of this course is 2 half day sessions delivered over a period to suit the client.
• Purpose of assertive behaviour
• Advantages to assertive behaviour
• Be an effective communicator
• Steps to assertiveness
• Passive, assertive and aggressive behaviour
• Dealing with difficult and aggressive behaviour
• How to say ‘no’
Request a proposal for the Communication and Assertiveness Programme.
The Communication and Assertiveness Programme FAQs
Optimum Results have been delivering bespoke training programmes and customised mentoring solutions to our clients both domestically and internationally since 1995. We are thrilled to have fantastic case studies and testimonials to showcase our work over the years.
We also pride ourselves in our quality of training content and delivery, and as such, we offer a satisfaction guarantee to our clients.
The fantastic thing about all our programmes is that they are completely customised to meet your specific objectives.
These programmes can have extremely positive effects on your organisation, from getting a plan of action together, to getting you out of a rut, do helping your team get across that ‘hump’ that they are struggling with.
We can bridge that skills gap that you currently have, and empower your team, by providing them with the essential advice and support that they need.