This course is designed for Participants to develop an understanding of best practice in performance management.

Learn the techniques to delivering quality performance reviews.

Learn to achieve organisational objectives through effective goal setting and employee development.

Develop soft skills like assertiveness, active listening, feedback , influencing and negotiation.

Owners and Manager of businesses of any size in any sector who wish to develop their Business Performance and Management Skills.

On completion of this course, Participants will:

Establish the benefits of a Performance Management system for managers, employees and companies.

Become more prepared and plan for performance review meetings.

1. Review past performance.
2. Set individual and departmental SMART objectives based on organisational objectives.
3. Set up the purpose and structure of meetings in advance.
4. Clarity to the managers role of communication and soft skills development.
5. Confidence to deal with conflict and other various performance levels and improving performance related queries.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.

2. On-site Delivery at your business premises or at our state-of-the-art training rooms

12 X Half Day “Interactive Webinar Workshops” each consisting of 2 X 90-minute modules with a 15-minute break.

– Programme Overview & Objectives (programme & personal)

– Managing Self & Personal Development Managing thinking & mindset / Personal Disposition / Confidence & Motivation / Managing Time, Priorities, High & Low Value Activities / Stress awareness & management. Seeking help, advice & networking / My lifelong, Personal Growth & Development Plan.

Use of Workbooks to optimise the value of the programme / The job of Management and differentiating Management & Leadership (discussion & inputs) / Management, Leadership and Learning styles (self-profiling exercise)

– The Science & the Art of Effective Communication
Facilitating buy in/ Managing conflict / providing effective feedback and managing performance.

– Managing the Business and People:

Part (1) Managing & Developing People Cultivating a positive & productive workplace environment. Training: Needs Analysis, Plans, Delivery & Evaluation / Coaching & Mentoring / Dealing with reluctant learners.
Part (2) Managing & Developing People Essential elements of Performance management: Planning, Delivery, follow up & Records. Key aspects of Employment Law / Working with HR.
Part (3) Effective Teams and Team Building Understanding the Team dynamic, personality types and interdependency/ Building the Team Culture.

– Essential Concepts of Business Problem solving / decision-making / essentials of Project Planning and Implementation / problem solving/ delegation.