This course aims to develop the assertiveness and communication skills of participants so that they have greater confidence and power in their delivery.

This course is suitable for all employees and managers of any level in any industry.

The learning outcomes of this course is:

•   To have participants understand the advantages of assertive behaviour

•   To enable participants to take steps towards assertiveness

•   To enable participants to be effective communicators

•   To have participants understand how to say ‘no’

•   To enable participants to deal with difficult and aggressive behaviour

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.

2. On-site Delivery at your business premises or at our state-of-the-art training rooms

The duration of this course is 2 half day sessions delivered over a period to suit the client.

Programme Outline

•   Purpose of assertive behaviour

•   Advantages to assertive behaviour

•   Be an effective communicator

•   Steps to assertiveness 

•   Passive, assertive and aggressive behaviour

•   Dealing with difficult and aggressive behaviour

•   How to say ‘no’

To define the concept of stress and recognise the personal and organisational costs associated with high levels of stress.
Identify the causes of stress and the impact on your work performance and life in general.

Recognise the signs and symptoms of stress in both yourself and other people.

Identify a range of stress reduction techniques and coping strategies.

Utilise methods for coping and managing stress through the development of your own personal stress plan.

This course can be customised to assist staff of all levels. Practical and relatable examples and case studies are included to allow participants to get a better understanding of a circumstances. As well as providing all staff with the tools to deal with stress more effectively and also their time.

The aim of this half-day workshop is to help participants to define the concept of stress and to recognise its personal and organisation cost. It teaches participant to identify the causes of stress and its impact on work and life in general. It also explores a range of stress reduction techniques and practical, effective coping strategies.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 half day workshop

Course Objectives:

• Define the concept of stress and recognise the personal and organisation costs associated with high levels of stress
• Identify the causes of stress and the impact on your work performance and life in general
• Recognise the signs and symptoms of stress in both yourself and other people
• Identify a range of stress reduction techniques and coping strategies
• Utilise methods for coping and managing stress through the development of your own personal stress plan

Outline:

• What causes stress?
• What are the signs and symptoms of stress?
• Recognising your own workplace stressors
• The Well Being Scales – recognising stress in our lives
• Differentiating between positive and negative stress
• Stress and the human body – ‘flight or fight” response
• Negative stress and impact on your own work performance and lives in general
• Managing and Handling Stress

The Managing Self and Personal Development Programme is geared towards participants who would like to improve and develop their professional abilities. Participants will master the skills in presenting, planning, communicating and delegating to others effectively.

Front-line managers who wish to make a more effective contribution to the organisation.

This programme is geared towards assist managers who wish to build on the skills introduced in our Managing People Programme. Participants will gain a greater understanding of their communication style and its impact on those they manage.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 full day training session.

Modules will focus on:

– Personality profiling

– Managing your own performance

– Planning cascade: strategy to action

– Managing difficult people

– Getting your point across

– Effective teambuilding

– Managing meetings

– Presentation skills

– Understanding other’s behaviour