Our Ergonomics assessments are delivered by our experienced Health and Safety Trainers to your staff online whether remote or in their home office. 

These assessments go through a series of checklists with your staff members to evaluate their current set-up and identify any issues that need to be addressed.

A final report on all assessments is then delivered to your business at the end of the evaluation process.

All desk-based employees in your organisation should have their work set-up evaluated.

At the end of the programme, you will be provided with an in-depth report as to how effective and compliant your employees work station area is.

The assessments are conducted online at a scheduled time convenient to your employees work schedule.

Each assessment lasts only 30 minutes approximately.

These assessments cover a wide range of areas including:

• Monitor or VDU/DSE

• Work chair

• Work surface or desk

• Keyboard

• Actual work setting (noise, heat and humidity, space requirements, lighting and radiation)

• Employee’s computer interface (the software should be suitable and easy to use )

Having good customer service skills really sets your company above the competition.  At Optimum Results we understand that the most suitable training programme for you is dependant on many factors such as organisation set up, hierachy, type of customers, current staff skillset etc.

Because of this, we now provide a range of options when it comes to upskilling on customer service. These include the following:

1. Short eLearning modules to act as a refresher and compliance check for your staff members.
2. 3 hour intensive workshops to really get to know your customer and help your staff members deal with them accordingly.
3. 2 day intensive training programmes to equip your managers/supervisors with the necessary skills to empart their knowledge to frontline staff members.

Not only do we offer the above, but we also provide a design service, where we build the programme to suit your specific customer and staff members.

Our programmes are adapted to suit all levels of employees. From frontline staff members, to Supervisors, Managers, and Directors.  The training is tailored for all levels and all industries.

On completion of the training participants will:

• Have a good understanding of the needs and priorities of your typical customers and customer segments.
• Have a better understanding of the current customers’ experience and perceptions …and how to improve it.
• Understanding of the power and the impact of effective communication & listening skills combined with correct attitude & behaviour.
• Improve profitability through Cross Selling and Up Selling.
• Develop a Personal and Team Action plan to continue improvement programme following the training programme (Staff, Supervisors & Line Managers).

Our delivery method varies depending on who the participants are. However this programme can be delivered face-to-face, online, or through a blended format.

Course Duration is dependant on the participants, and exact requirements of the business, however this ranges from a short 45 minute eLearning module to a 2 day intensive programme.

Course content is bespoke to Participants requirements but can include:

• Overview and objectives of the programme
• Facilitated exploration of personal customer service experiences
• Exploration of current work practices & challenges (including the main findings of the mystery-shop reports)
• Who are our customers, what are their needs and what do we sell?
• The core skills of Superior Customer Care
• Essential elements of Communication
• Asking Good Questions and LISTENING
• Workbook and ACTIONS plan
• Facilitating customer thinking & decision making
• Brief client engagements / Rapport & Relationships
• Cross Selling and Up Selling
• Manging Difficult Customers & Complaints
• Personal Attitude, Thinking & Disposition
• Personal and group ACTIONS PLAN
• Part 3: Follow up & Review session
• Summary / Workshop Evaluation / Close

Poor negotiation skills can have such a devastating impact to your organisations bottom line. This training programme allows you to understand the negotiation process, and the elements of good negotiation skills.

This course will prepare you for  making those critical business negotiations whether they are on a daily basis, or ad-hoc contracts critical to your business.

Owners and Manager of businesses of any size in any sector who wish to develop their negotiation skills.

Participants should finish the course with a firm understanding of what the negotiation process is, the various steps along the way, and the skills needed to make positive negotiations in business.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

All courses are bespoke to your business needs, however we envisage this course being delivered over 1 full working day.

Course modules will include the below:

 – Understanding the negotiation process.
 – What makes a good negotiator?
 – Good communications.
 – Listening and questioning techniques.
 – Structured negotiation techniques.
 – Tactics and tips.

Gain an overview of online marketing, PR and social media. Understand the tools and methods that will boost your business presence online.

Understand free marketing such as blogging and social network participation. Gain an overview of paid areas of online marketing including Google Adwords and affiliate marketing.

Entrepreneurs, Business Owners, managers, and any staff who’s responsibility is to ensure all digital networks are monitored, updated and relevant.

Participants will have a clearer understanding for the need of digital marketing. The areas were they need to focus their attention in relation in SEO monitoring, Google Ads, blog creations and the platforms to assist with scheduling posts.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 full day workshop

Programme Overview:

– Gain an overview of online marketing, PR and social media.
– Understand the tools and methods that will boost your business presence
online.
– Understand free marketing such as blogging and social network participation.
– Gain an overview of paid areas of online marketing including Google Adwords and affiliate marketing.
– Programme Outline
– “Buzz Monitoring” – how to monitor your business presence online, as well as
that of your competitors.
– Social Media: how to use free tools in social media to boost your business presence online and engage with customers in new ways. This will include
use of Twitter, Facebook, forums and niche social networks relevant to your
industry.
– Distributing Content Online – through social bookmarking, LinkedIn and blogs.
– Video For Business – easily producing video for your business.
– Natural Search and SEO – how to optimise your website for search engines.

This course aims to develop the assertiveness and communication skills of participants so that they have greater confidence and power in their delivery.

This course is suitable for all employees and managers of any level in any industry.

The learning outcomes of this course is:

•   To have participants understand the advantages of assertive behaviour

•   To enable participants to take steps towards assertiveness

•   To enable participants to be effective communicators

•   To have participants understand how to say ‘no’

•   To enable participants to deal with difficult and aggressive behaviour

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.

2. On-site Delivery at your business premises or at our state-of-the-art training rooms

The duration of this course is 2 half day sessions delivered over a period to suit the client.

Programme Outline

•   Purpose of assertive behaviour

•   Advantages to assertive behaviour

•   Be an effective communicator

•   Steps to assertiveness 

•   Passive, assertive and aggressive behaviour

•   Dealing with difficult and aggressive behaviour

•   How to say ‘no’

To define the concept of stress and recognise the personal and organisational costs associated with high levels of stress.
Identify the causes of stress and the impact on your work performance and life in general.

Recognise the signs and symptoms of stress in both yourself and other people.

Identify a range of stress reduction techniques and coping strategies.

Utilise methods for coping and managing stress through the development of your own personal stress plan.

This course can be customised to assist staff of all levels. Practical and relatable examples and case studies are included to allow participants to get a better understanding of a circumstances. As well as providing all staff with the tools to deal with stress more effectively and also their time.

The aim of this half-day workshop is to help participants to define the concept of stress and to recognise its personal and organisation cost. It teaches participant to identify the causes of stress and its impact on work and life in general. It also explores a range of stress reduction techniques and practical, effective coping strategies.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 half day workshop

Course Objectives:

• Define the concept of stress and recognise the personal and organisation costs associated with high levels of stress
• Identify the causes of stress and the impact on your work performance and life in general
• Recognise the signs and symptoms of stress in both yourself and other people
• Identify a range of stress reduction techniques and coping strategies
• Utilise methods for coping and managing stress through the development of your own personal stress plan

Outline:

• What causes stress?
• What are the signs and symptoms of stress?
• Recognising your own workplace stressors
• The Well Being Scales – recognising stress in our lives
• Differentiating between positive and negative stress
• Stress and the human body – ‘flight or fight” response
• Negative stress and impact on your own work performance and lives in general
• Managing and Handling Stress

The Managing Self and Personal Development Programme is geared towards participants who would like to improve and develop their professional abilities. Participants will master the skills in presenting, planning, communicating and delegating to others effectively.

Front-line managers who wish to make a more effective contribution to the organisation.

This programme is geared towards assist managers who wish to build on the skills introduced in our Managing People Programme. Participants will gain a greater understanding of their communication style and its impact on those they manage.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 full day training session.

Modules will focus on:

– Personality profiling

– Managing your own performance

– Planning cascade: strategy to action

– Managing difficult people

– Getting your point across

– Effective teambuilding

– Managing meetings

– Presentation skills

– Understanding other’s behaviour

This programme focuses on the impact Costing and Pricing has on the business performance and profitability margins. We empower participants with the confidence to review costs and prices. Along with enabling them to discuss related issues with their accountants and finance departments. Participants will develop their own Costing and Pricing Plan which sets out a path to improved performance.

The Pricing, Cost Margins and Profitability programme is geared towards business owners, management and to all relevant personnel  who have a role within the pricing, costing and financial aspect of the business.

The key outcomes of the Costing and Pricing Workshop will be: –

– Business Owners and Management teams with a significantly improved understanding of Costing and Pricing and how it impacts their business performance.
– Business Owners and Managers will be more confident in reviewing costs and prices and discussing related issues with their accountants.
– Participants will have an improved understanding of how pricing decisions impact on performance.
– Businesses will have a Costing and Pricing Plan which sets out a path to improved performance.

The key output will be a bespoke plan focused on improving the performance of the business by better management of costing and pricing.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

3 x half day sessions

We have included an outline of the syllabus:

• Appreciating the importance if knowing your costs and setting the right price
• The implications of getting your costing and pricing wrong.
• Pricing strategies for SME’s
• The importance of pricing in improving business performance
• Approaches to costing for service and manufacturing businesses
• Factors that make up your costs including hidden costs
• How to establish your costs
• Dealing with changing costs (Exchange Rates, Tariffs, Cost increases)
• Costing and Pricing action plan

The Risk Assessment and Management workshop offers guidance for employees that have a role within the workplace for completing risk assessments. We deliver a detailed programme of content designed to help participants  have a more in-depth understanding of the principles of the assessment, whilst providing the skills required to successfully complete safety assessments within a business.

This comprehensive workshop provides insight into all of the significant steps involved during any hazard assessment. It will focus on how to identify potential risks, educate on how to manage the threat, and also uncover the chance of harm, giving participants the confidence needed to successfully complete risk assessments in the future.  

Human Resource employees, Facilities managers, health and safety officers, line managers, supervisors, team leaders, or any employees with a similar duty or responsibilities for carrying out risk assessments within the business.

By the end of the course each learner will be able to:

• Appreciate the benefits of risk planning and assessment
• Understand the risk management process
• Have a step-by-step approach to identifying and analysing possible risks
• Have the tools needed to implement and document a successful risk assessment plan

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 Full day workshop

The Risk Assessment Management Workshop consists of:

• Understanding risk
• The need for risk management – why is it necessary?
• Risk management overview – definition of risks and risk categories
• Risk management strategies – Avoidance; Mitigation; Acceptance; Procurement; Contingency; Insurance;
• Documentation and responding to risks – the risk plan
• Closure of risks

This one day programme is very practical in nature with participants getting hands on experience of analysing and interpreting financial information.

Case studies and participants actual accounts will be used during the Workshop where appropriate. Should Participants not wish to use their own financial reports, sample reports will be provided.

A workbook in which participants record their learning and how they will use the knowledge will be completed after each section.

Managers and Line Managers who wish to improve their confidence in dealing with, and the general understanding of, Business Accounts, Budgetary and Financial Management.

On completion of this one day programme, participants will become familiar with the terminology of finance, will understand how funds flow through a business, how to read and interpret financial reports, how to use basic ratio analysis to track performance and how to cost and price goods and services.

Participants will have the opportunity to work on accounts for their business as well as sample accounts which will be provided.

This course can be delivered on-site or through a series of online workshops.

We remain flexible to deliver the course to suit your requirements.

The duration of this programme is 2 full days, however this can also be delivered over a series of shorter workshops.

The contents of the programme is tailored to suit your requirements, however topics covered include:

• Demystifying the language of business finance
• How funds flow through a business.
• Understanding and managing working capital.
• Reading and interpreting financial reports – Balance Sheet, Profit & Loss Account, Funds Flow Statement.
• Using ratio analysis to assess and track business performance.
• Reading the financial reports for your own business (case study).
• The importance of taking a structured approach to costing and pricing.
• Establishing and monitoring financial Key Performance Indicators.