Understand the concept and practice of strategic thinking. Expand your interpretation of change at a personal and professional level. Recognise and determine your leadership purpose. Explore strategic drift and the nature of change.

Business leaders who have responsibility for setting strategy in their organisation, business unit or team.

Functional leaders transitioning to general management and senior leadership.

Managers and professionals who are responsible for shaping and developing business strategies.

Individuals from emerging and fast-growing organisations, as well as larger global organisations, with an interest in strategy
Members of strategy teams

The course will equip you with the strategic thinking mindset, skills and tools to create and communicate a sustainable future of growth and profitability for your organisation.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 full day workshop

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The Strategic Operations and Systems for the Superior Organisation Programme is aimed at assisting business owners and managers to assess their business performance, operations and to recognise the skills and talent within their team. Thus ensuring a streamlined running of their business as well as optimising staff’s skills and abilities, reducing costs, churn and time lost.

Owners and Managers of Small and Medium businesses as well as entrepreneurs.

The key outcomes of the Operations Management Programme will be: –

– Twelve Business Owners and Management teams with a significantly improved understanding of their operations performance;
– Twelve Business Owners and Managers with an improved understanding of the talent within their teams and with renewed focus on situational leadership of their teams.
– Participants will have an improved understanding of improvement techniques and how to implement improvements throughout their organisation;
– Improved business performance and an appetite for further implementation of best practice operations management techniques.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

The programme commences with an assessment of the participants current business performance and the business potential for growth & profitability.

6 half day sessions will cover all assigned modules and a project will need to be completed during the participants own time to ensure a full understanding of the modules.

Module 1 – Operations in Practice:

– Ownership and Accountability in our roles and how we can apply it to our teams;
– Identification of SMART(ER) Goals for your business;
– Performance Indicators and building your Balanced Scorecard;
– Self Assessment Processes and Performance and Growth;
– Psychological Safety; and the High Performing team.

Module 2 – Developing the Efffective Team:
– Learn about self and others’ preferred style in interpersonal conflicts (Thomas Kilman);
– Understand influencing styles.
– Tuckman’s Stages of Team Development and how to support a team;
– Tools for effective Communication and Collaboration with each other in team situations;
– Understand trust and building relationships in Teams;
– ‘Live’ the Belbin Team Roles and how to effectively work together in a team environment;
– Strategies for Situational Leadership in the organisation.

Module 3 – Effective Monitoring and Diagnosis:
– Alignment between strategic and operational goals;
– Scorecards / Dashboards completion and review;
– Stage managing the forum for review – Alignment with ISO Standard requirements etc;
– Business Planning / Business Plan Reviews;
– Managing Actions and Outcome.

Module 4 – Improvement Techniques:
– Understanding Lean Techniques – Plan Do Check Act (PDCA) – Define Measure Analyse Improve Control (DMAIC);
– Basic Tools refresher – The 7 QC Tools;
– Application of the 7 Step PDCA Improvement Technique;
– Simulated Problem

Module 5 – Supply Chain Management:
– Enterprise Resource Planning (ERP) and Stock Control systems;
– Production Planning and Order Management;
– Logistics and supply chain management;
– Order Fulfilment and Reverse Logistics;
– Project assignment / agreement for final session

Module 6 – Tie it all together:
– Presentation Skills Brief:
– Communication Skills

Project Completion and Implementation.

Each participant / company to complete a project that will be selected by the participant / company in the area of:

– Waste Reduction;
– Cost Savings;
– Equipment Efficiency;
– Customer satisfaction;
– Talent Development.

Mentoring and support, in person and online shall be provided by instructors in the programme.

Final presentations shall be provided to the peer group and to Trainers and Optimum Results Team.

Identify and understand the principles of marketing. Identify customers and understand their individual needs. Define customers by segment. Identifying and developing and effective marketing strategy. Identify and understand marketing tools. Understand the difference between publicity, PR and advertising and the impact of them on your business.

This course is suitable for experienced Supervisors and Managers from all types of organisations, tasked with planning for and implementing change in the organisation.

This programme is designed to equip small business owners with an appreciation of Social Media, Digital Marketing and Excellent Service to Customers

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms

1 full day workshop

Modules covered in this course include:

 – Introduction to online/social media marketing

 – Practical examples of small businesses that have grown considerably using online marketing.

 – Overview of the channels for online/social media marketing

 – Building the brand online

 – How to maximise your conversion of visitors to customers.

 – How to maintain search engine visibility.

 – Introduction to Google AdWords.

 – How to set-up AdWords campaigns that are cost effective.

 – An introduction to Facebook, Twitter, Linkedin, YouTube, Google+ and Pinterest to complement your brand activities.

 – How to create a significant group of relevant followers.

 – Linking your Twitter feed with other social media to cross post.

 – How to use hash tags.

 – Bringing it all together – your online marketing Dashboard.

 – How to plan your online marketing strategically.

 – How to know when you are succeeding and when to increase.

 – What is excellent customer service – explore excellent customer versus average or poor and the implications for businesses.

 – How to go beyond the customers’ expectations – explore how you as an employee can go above and beyond to ensure customers are provided with the best customer service possible.

The Human Resource and Employee Engagement Programme will assist participants in understanding how the communication and implementation of decisions can impact their business.

Small and Medium business owners and managers as well as entrepreneurs. This course is adapted to suit the needs of each participant.

The key outcomes of the Human Resource and Employee engagement programme will be:

1.  Business Owners and Management teams with a significantly improved understanding of HR & Employee engagement and how it impacts their business performance.
2.  Owners and Managers with an improved confidence to proactively deal with HR & Employee engagement matters.
3.  Participants will have an improved understanding of how strategic decisions will impact on their business from a HR & Employee engagement perspective.
4.  Businesses will have a HR & Employee engagement strategy which sets out a path to improved performance.

The Programme will be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required
2. On-site Delivery at your business premises or at our state-of-the-art training rooms.

There will be 6 Modules in total which all participants will need to complete. These will be run over 6 half days and through online Interactive Workshops.

Module 1 – Fundamentals of recruitment & selection, and Understanding the Employment process.

Objectives of this Module

– Understanding the fundamentals of Recruitment and Selection • Giving strategic consideration prior to deciding to employ

– Understanding and having regard for the pitfalls of interviewing

– Going through examples of competency based interviews

– Ensuring your new employees are given an appropriate onboarding and induction

– Having consideration for training needs of existing and new employees

– Candidates will have a good understanding of compiling contracts of employment and employee handbooks

– Emphasising the Health and Safety requirements and the dissemination of same to employees

Module 2 – Employee Engagement and Managing Employee Wellbeing

Objectives of this Module

– Recognise the extent of ill health (especially stress) in workplaces; its causes and effects.

– Understand the legal responsibilities and duties associated with health and safety at work.

– Consider the role for HR in the management of stress in the workplace

– Understand how to develop an organisational approach to managing stress in your workplace

Module 3 – Performance Management

Objectives of this Module

– Understanding the necessity of setting performance standards and objectives

– The importance of ensuring standards are met

– Conducting performance reviews

– Giving and receiving feedback

Module 4 – Disciplinary and Grievance Management

Objectives of this Module

– Understanding the importance of having procedures and following them

– The pitfalls to watch out for

– How to conduct a disciplinary hearing

– How to conduct an investigation

– Candidate will have a good knowledge of how to compile a set of disciplinary procedures

Module 5 – Attendance Management and Managing Absences

Objectives of this Module

– Review the tools we have for Managing attendance • Discuss the Financial and Non -Financial Cost of Absenteeism

– Legislation on Dismissal

– Disability and Discrimination

– Bullying and Harassment and associated legislation

Module 6 – Labour Law and Industrial Relations

Objectives of this Module

– Understand the mutual obligations of the employer and employee under Employment law

– Have a greater understanding of the many legal facets of the employment relationship and understand the legal obligations of managing the employment lifecycle from inception to end

– Identify and minimise problems that arise throughout the course of the employment life cycle

– Negotiate successfully ensuring a win/win outcome for all parties where possible

– Apply skills in the areas of communications and conflict management

This course is designed for Participants to develop an understanding of best practice in performance management.

Learn the techniques to delivering quality performance reviews.

Learn to achieve organisational objectives through effective goal setting and employee development.

Develop soft skills like assertiveness, active listening, feedback , influencing and negotiation.

Owners and Manager of businesses of any size in any sector who wish to develop their Business Performance and Management Skills.

On completion of this course, Participants will:

Establish the benefits of a Performance Management system for managers, employees and companies.

Become more prepared and plan for performance review meetings.

1. Review past performance.
2. Set individual and departmental SMART objectives based on organisational objectives.
3. Set up the purpose and structure of meetings in advance.
4. Clarity to the managers role of communication and soft skills development.
5. Confidence to deal with conflict and other various performance levels and improving performance related queries.

The Programme can be delivered using a mix of methods which have been tried and tested by the delivery team over the past ten years. These include:

1. Delivery via Zoom or another suitable platform. Optimum Results Ltd has developed the capability to deliver highly effective training interventions and have been able to use the full functionality of Zoom/ Microsoft Teams to enhance the experience for Participants. Confidentiality can be maintained using individual Breakout Rooms where Participants can talk on a one-to-one basis with the Trainer as required.

2. On-site Delivery at your business premises or at our state-of-the-art training rooms

12 X Half Day “Interactive Webinar Workshops” each consisting of 2 X 90-minute modules with a 15-minute break.

– Programme Overview & Objectives (programme & personal)

– Managing Self & Personal Development Managing thinking & mindset / Personal Disposition / Confidence & Motivation / Managing Time, Priorities, High & Low Value Activities / Stress awareness & management. Seeking help, advice & networking / My lifelong, Personal Growth & Development Plan.

Use of Workbooks to optimise the value of the programme / The job of Management and differentiating Management & Leadership (discussion & inputs) / Management, Leadership and Learning styles (self-profiling exercise)

– The Science & the Art of Effective Communication
Facilitating buy in/ Managing conflict / providing effective feedback and managing performance.

– Managing the Business and People:

Part (1) Managing & Developing People Cultivating a positive & productive workplace environment. Training: Needs Analysis, Plans, Delivery & Evaluation / Coaching & Mentoring / Dealing with reluctant learners.
Part (2) Managing & Developing People Essential elements of Performance management: Planning, Delivery, follow up & Records. Key aspects of Employment Law / Working with HR.
Part (3) Effective Teams and Team Building Understanding the Team dynamic, personality types and interdependency/ Building the Team Culture.

– Essential Concepts of Business Problem solving / decision-making / essentials of Project Planning and Implementation / problem solving/ delegation.

The Strategic Business Planning Programme is a long established, highly successful competencies development programme for Managers / Directors of businesses of all sizes, across all sectors.

The programme is classified by the EU’s Training Foundation (ETF) as “International Best Practice”.

Using a proven combination of group workshops and one-to-one mentoring, the programme facilitates participants to develop a strategic plan to optimise the performance of their business over the next three years.

Owners and Manager of businesses of any size in any sector who wish to develop a Strategic Growth Plan to optimise the performance of their business over the next three years.

All Participants will be equipped with the necessary learnings, tools and support to develop a Strategic Plan for Growth for their organisation.

Each of the below modules can be completed face-to-face, online, or via a blending learning approach. 

Assessment – the programme commences with an assessment of current business performance and the business potential for growth & profitability.

Workshops – 7 full day workshops address the broad range of management competencies required to complete and implement a detailed Strategic Business Plan.

Mentoring – 8 structured and client specific mentoring sessions assist and facilitate the development of the Strategic Business Plan.

Strategic Plan – the Strategic Growth Plan becomes the centre focus of management, allows for ongoing flexibility and places a strong emphasis on implementation and measurable results. 

Certification – Participants who complete the programme will be awarded an “Advanced Certificate in Management Practice”.

The programme consists of:

1. 7 x full day workshops
2. 8 x mentoring sessions
3. Support and advice to create a Strategic Growth Plan.

These elements are scheduled in, around a timeline that will suit your business. We forecast that it would take 12 weeks approximately to complete the programme, however we remain flexible to your specific requirements.

This course is adapted to suit individual business requirements, however see below a list of the suggested course content:

Session 1:

Strategic Planning

Defining Status Quo

Effective Business Planning

The Holistic Business Model

Assessing Strategic Options

Session 2:

Managing Self

The Fist Key to Effective Management

Managing Time and Stress

Communication and Clarity

Personal Development

Session 3:

Developing growth Strategy

Reviewing Growth Options & Resources

Understanding Growth Risk

Monitoring & Managing Growth

Developing an Action Plan

Session 4:

Leading and Managing People

Leadership vs Management

Consistency, Credibility, Trust and Respect

Monitoring & Managing People Performance

Key elements of Labour Law

Building the Workplace Environment

Session 5:

Managing Quality and Operations

Defining Quality and Standards

Managing Supplies

Revising Systems & Procedures

Productivity & Continual Improvement

Session 6:

Finance for Non-Financial Managers

Understanding the Finance and Funds

Reading Financial Reports

Costing and Pricing

Setting Financial Targets

Monitors & Controls

Session 7:

Marketing, Communications and Selling

Sales and Marketing Planning

Digital Marketing and Social Media

Monitor and Managing Customer Relationships

Developing your Value Proposition

A Customer Sales Culture